Workshop Controller

3 months ago

Birkenhead, United Kingdom Renault Retail Group Full time

**Workshop Controller**
**Wirral, CH43**
**£34,522 pa. OTE £39,600 pa + benefits**
**Mon to Fri 8am to 6pm**
**Saturday morning overtime 8:30am to 12:30pm**

**Renault Wirral** seeks an experienced Workshop Controller to join our workshop team.**

**This role requires an outstanding individual whose enthusiastic, positive approach will encourage exceptional levels of work and efficiency from our team of technicians.**

As the Workshop Controller you will be responsible for controlling the workflow through the workshop in a timely manner, carrying out random quality control of technicians’ work and promoting the ethos of first-time fix for all work that is completed. This will ensure optimal workshop productivity and encourage customer recommendations.

We host a busy workshop with over 10 bays.

The postholder’s duties will include, but are not limited to:

- Having full responsibility for workshop productivity and efficiency
- Responsible for job allocation to appropriately skilled technicians and ensuring that work is completed within required timescales
- Updating advisors on work progress and discussing directly with customers where appropriate
- Assessing accuracy of invoiced work
- Managing VHC and Video process including adding manufacturers labour times to additional work found
- Maintaining and updating technician availability (Holiday and training) through the Dealer Management System
- Maintaining cleanliness (5S) in the workshop environment
- Carrying out 1-to-1 meetings regularly with technical staff and assisting with the implementation of any remedial action
- Reporting to the Service / Aftersales manager

To be successful in this role, you will have excellent leadership skills, with the ability to motivate staff through coaching, development and managerial support. This is a busy role so excellent time management and organisational skills are essential.
- A strong career track record in workshop control / management
- Excellent Customer Service Skills and Focus
- Technical Background and experience
- Experience in managing a team of 6 or more motor vehicle technicians
- Understanding of Workshop loading and utilisation
- To understand and positively drive efficiency, productivity and work quality

**This role will operate Monday to Friday 8:00am to 6pm. Saturday morning work on rota 8:30am to 12:30pm, usually 1-in-3, but occasionally 1-in-2 for example when covering holidays.**

**In return we offer a basic salary of £34,522 per annum, comprising weekday rate £33,000 pa plus £1,522 pa for Saturday morning overtime at **_time-and-a-half_**. A monthly bonus scheme is in place enabling an OTE up to or more than £39,600 pa.**

Benefits include 25 days holiday + the 8 statutory holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months’ service (loan plan scheme), share incentive scheme and superb career opportunities Group-wide.

**HOW TO APPLY**:
**No Agencies please.

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