Data Analyst

4 weeks ago

StokeonTrent, United Kingdom Novax Recruitment Full time

Data Analyst
Stoke on Trent
Full time temporary contract
£16 per hour
Job Purpose
To provide professional business analysis skills in support of business change and service transformation with particular focus on Corporate Efficiency and Productivity projects across Stoke-on-Trent.
Key Duties / Responsibilities
1. Responsible for arranging, scoping and planning workshops with service areas
2. Takes full responsibility in running service review workshops with appropriate stakeholders
3. Delivery of multiple concurrent work streams across the business process change programme
4. Collaboration with appropriate stakeholders to identify and review service processes, carry out options appraisals and utilise business analysis tools to document.
5. Responsible for identifying customer and user needs and journeys as they interact with services.
6. Responsible for identifying business process inefficiencies and identify innovative solutions to ensure that processes are as efficient as possible
7. Contribute and influence policy changes and decisions by proposing opportunities for service improvements and recommending preferred options.
8. Justify potential and preferred opportunities by analysing their risks and benefits in the short, medium and long term.
9. Analyse budget spend associated with business process problems and identify potential savings
10. Forecast costs and savings of potential and recommended options identified during service reviews.
11. Responsible for obtaining, collating, cleansing and analysing data taking responsibility for ensuring it is correct to generate models and option scenarios to propose potential solutions and prepare appropriate businesses cases.
12. Map current state end-to-end customer journeys, business processes and produce documentation to submit and present businesses cases to services, senior management and elected members and contribute to and produce cabinet reports.
13. Support the business area in implementing agreed outcomes.
14. Train staff on any implemented software and process.
15. Work with the business area to create appropriate reporting and enable them to maintain future changes to reporting requirements.
16. Liaise with partners and organisations to share knowledge and experience, contributing to continued learning and development.
17. To provide a consultation function on projects not directly undertaken by business change to ensure best practice is maintained.
18. To undertake feasibility studies which investigate the impact of business problems, identify options and, in collaboration with appropriate specialists, consider the viability and associated risks of the possible solutions from legal, organisational, technical,and economic perspectives.
19. To analyse and document existing business processes and use of ICT, staffing and equipment resources at a detailed level, in order to identify good working practices, to challenge inefficient processes and control weaknesses, and to identify opportunitiesfor improvement and threats to the successful implementation of business change.
21. Keep abreast of Best Practice in other public and private sector organisations, including developments and trends Continuous Improvement and use of ICT across the public sector
22. Design and manage testing of re-engineered and new business processes to ensure they will deliver expected benefits, and to provide appropriate support to user acceptance testing of processes and associated deliverables.
23. Assist in the development and maintenance of, and promote the use of, standards, procedures, working practices and methodologies that ensure that products and services of the highest quality are consistently provided to customers.
**Requirements**:

- Degree or equivalent Level 5 qualification or proven relevant experience of supporting business change
- Formal business analysis/business process management training.
- Good skills in, and experience of, the capture, analysis and documentation of requirements for business change solutions.
- Experience of business process analysis including use of process mapping and task analysis techniques and tools.
- Experience of business process re-engineering and design including process testing and user acceptance testing
- Appreciation and understanding of SharePoint & CRM technologies
- Excellent written, verbal, communication and listening skills, for documenting both existing and future processes, specifications, wireframes and workflows including the ability to communicate complex issues to all audiences, with the ability to ask insightfulquestions as and when required.
- Excellent presentation skills to facilitate workshops and present review outputs
- Ability to prioritise tasks and workload to ensure delivery of service reviews to planned timescales
- Ability to innovate and use blue sky thinking to propose solutions to ensure processes are as efficient as possible
- Ability to manage stakeholders and carry out analysis and facilitate group activities such as workshops.
- Ability to influence and challenge others, where appropriate, in order to facilitate business change, and to impact on organisational culture.
- Ability to analyse and interpret customer insight, financial and performance data and generate suitable maps, models and option scenarios
- Ability to identify performance management frameworks/indicators and the ability to assess progress against agreed outcome measures

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