Venue Supervisor

2 months ago

Hayes, United Kingdom Trafalgar Entertainment Full time

**JOB DETAILS**:
***

**Job reference**

REQ00518

**Date posted**

21/03/2023

**Application closing date**

**Location**

Hayes

**Salary**

Between £22,000 - £23,500 dependant on experience

**Package**

**Contractual hours**

40

**Basis**

Full time

**Job category/type**

**Job description**

**REPORTING**:

- You will report directly to the Hospitality Manager and work closely with the Assistant Hospitality Manager.

**KEY ACCOUNTABILITIES**
- Assist the Hospitality Manager and Assistant Hospitality Manager in planning, organising and co-ordinating the departmental operation, including assisting with the rota model.
- Act as a member of The Beck’s Duty Management Team, ensuring our audiences have an outstanding experience in the venue.
- Oversee the retail operation of the bars, as required, assisting the teams to ensure the operational standards are maintained.
- Undertake opening and closing duties within your main department of work as well as other Hospitality departments as required.
- Signing off tills and record banking within your main department of work and other departments as required.
- Assist the Hospitality Manager and Assistant Manager in the employment, induction and training of hospitality staff to meet the required standards of service.
- Supervise and assist in:
- Stock taking of liquor and kiosk stock as required- Promoting outstanding customer and staff relations- Prompt and accurate service of liquor and beverages as required.- Achieving and maintaining high standards of cleanliness, comfort and maintenance- Delivering pre-service briefings to all staff, emphasising show or event requirements and special promotions.- Co-ordinate our pool of volunteer Ushers to ensure each show is covered.- Maintain security of liquor and food stock.
- Action issues recorded in the Duty Managers’ handover diary or show reports.
- Take total operational responsibility of duties delegated by the Hospitality Manager, ensuring effective communication between management and staff at all times.
- Ensure compliance with all food hygiene and liquor license legislation.
- Ensure correct closing down procedures is adhered to at the end of each shift, with particular emphasis on liquor stock.
- Attend regular meetings as required and complete any activities requested in a timely and efficient manner.

**OTHER DUTIES AND RESPONSIBILITIES**:

- The post holder will undertake training and development as appropriate and keep apprised of developments in their field of expertise.
- The post holder will carry out any other duties as appropriate to the post and as requested by the Hospitality Manager and/or Theatre Director.
- This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.

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