Head of Taxonomy Design and Delivery, Md

3 weeks ago


London, United Kingdom Citi Full time

**Description of the Organization**

Citi’s Operations & Technology (O&T) Organization enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s Strategy by providing services, technical solutions, and infrastructure across the bank. Within O&T, the US Personal Banking (USPB) and Wealth Operations organization provides global operational support to deliver a seamless client experience across service channels. USPB and Wealth Operations is a unified operations team responsible for the servicing and operations support for USPB business and Citi Global Wealth (CGW) Operations.

The Enterprise Excellence team is a group within the Operations and Technology (O&T) that designs solutions to enhance transparency; empowers Operations and Functions to improve processes; and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying, and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization, and improves process health. Augmenting the team and the organization with a professional experienced in designing and implementing process and activity led frameworks, taxonomies, and information intelligence as well as proficiency in running large operations and or functions is a critical to successfully bridge the gap between framework, methodology and practical implementation.

The Head of Taxonomy and Delivery manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization. Develops medium
- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region, job function, or global business.

**Responsibilities**:

- Sets challenging productivity goals and works closely with senior management and their teams to ensure these goals are met. Partner with Business, Function or Region leaders to optimize business models, simplify organizational structures, and create industrial-strength franchise processes, all while building capabilities and driving sustainable improvements in real productivity across the business value chain. Look to embed capabilities and continuous improvement relating to productivity to become part of the management framework across the company. Responsible for partnering with businesses on designing and implementing several large-scale productivity efforts to achieve meaningful improvements in productivity and efficiency, improve the company’s risk and controls, as well as create a more dynamic and engaging client experience.
- Develop methodologies and approaches that relate to some of the primary productivity strategies being applied across the company.
- Business Model Optimization - Design strategies to fundamentally redesign the operating models of businesses that are not achieving target returns, carefully considering products, client segmentation, delivery, service requirements, and which resources are required to deliver a distinctive client experience.
- Process Productivity - Design approaches to create simple, globally common, lean, and digitally-enabled processes for targeted franchise activities that drive the greatest value.
- Lead multiple teams comprised of business leaders, business project team members and productivity team members to drive large-scale productivity improvements and achieve sustainable efficiencies, improvements in resource allocation, resource productivity, while strengthening risk and controls and client experience.
- Partner with senior business leaders to drive large and complex assignments that


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