Care Navigator

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels Professionally process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition, through effective communication Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Manage online digital patient access, ensuring a timely coordinated response whilst providing best care advice and support Process patient requests for appointments Process repeat prescription requests if required Initiate contact with and respond to requests from patients, team members and external agencies Enter read/SNOMED CT code data on EMIS WEB Photocopy documentation as required Input data into the patients healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Contribute to public health campaigns (e.g., flu clinics) through advice or direct care