Supporter Care Assistant

2 months ago


Glasgow, United Kingdom Maggie's Full time

We have a fantastic opportunity to join our Support Care Team in Glasgow to provide our donors and fundraisers with excellent supporter care.

You will have a minimum of 1 year’s experience in supporter care/customer service, and you will have experience of inputting data and general use of databases.

**Responsibilities**:

- Identify opportunities to steward and maximise the lifetime value of supporters.
- Ensure accurate banking and recording of all donations to Maggie's, including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors.
- Ensuring mailing preferences are applied to donors' records on our database.
- Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.

Please see the attached job description for further details and essential criteria.

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits, including:

- a unique, experiential induction based in one of our centres
- a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
- a competitive holiday entitlement

How to apply

We aim to hold interviews on Tuesday 19 December 2023.

**Location of appointment**

Maggie's Glasgow Office, The Gatehouse, 10 Dumbarton Road, Glasgow G11 6PA

10 Dec 2023 at 11PM

**Contract type**

Permanent

**Salary range**

£25,375 - £28,635 DOE


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