2nd Line Support Engineer

4 weeks ago


Liverpool, United Kingdom Verelogic IT Recruitment Full time

Verelogic has an outstanding opportunity for our client based in central Liverpool. With links to public transport nearby and on-site parking, this hybrid opportunity offers a competitive salary and excellent career progression opportunities.

Must have skills/Experience:

- A keen interest in IT and Mobile Devices
- Experience with SQL Server at an experienced level*
- Experience with Windows Server/Databases/IIS and Application Support*
- Excellent written and oral communication skills
- Willingness to make a proactive contribution to the success of the business

**Responsibilities**:

- Responsible for the resolution of incoming calls to the service desk
- Ensure that you adhere to all support desk procedures
- Ensure that you adhere to all /service level agreements (SLA) both internal and external
- Ensure that the escalation procedures are adopted
- Ensure that logs are resolved as per priority levels
- Ensure all support calls are properly logged as per agreed procedures
- Co-ordinate the resolution of support calls
- Ensure that there is adequate communication between the team and clients
- Adopt a proactive approach toward the support logs
- Ensure that clients have a complete update of outstanding calls/fixes on a regular basis
- Attend client sites and resolve support issues
- Provide technical fix training for clients
- Liaise with third-party suppliers on a technical basis
- Assist with Taranto Systems Ltd Support infrastructure activities (either internal or for clients) as requested.
- Contribute to all ongoing business improvement measures.

If you would like to discuss this opportunity in more detail please contact Sean Dunn at. CVs are to be sent to


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