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Motor Claims Administrator

3 months ago

Norfolk, United Kingdom Eden Brown Synergy Full time

Motor Claims Administrator

I am working with an Organisation based in Norwich who are looking for a Motor Claims Administrator for 6 Months Initially.

The role is full time, to start ASAP and paying up to £14.50 PAYE per hour plus Holiday pay. The role is in scope of IR35.

Job Purpose
- We expect our Customer Service Advisors to show empathy on every call, alongside being able to juggle multiple tasks at pace, working within a dynamic, agile team. We will assess all these essential skillsets during our interview process, which will involve all applicants completing a role play exercise - where we will expect you to think on your feet and showcase your strong customer service & rapport building skills.

Role responsibilities
- Setting up new motor insurance claims
- Contacting 3rd party insurers with allegations and confirm cover of 3rd party
- Recovery claims mainly
- Admin role - work initially on claims (may be some phone work but not for a while)

Skills/experience required:

- Prior experience in claims handling is desirable - ideally within Motor, Bodily Injury and Liability - managing the process from the point of notification, right through to settlement
- Ability to speak another European language would be highly desirable
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
- Team player mentality, with a willingness to learn and help others out
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
- Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

Thank you

Yanis Patel (Eden Brown Synergy)

Eden Brown Synergy is an equal opportunities employer.