Care Co-ordinator

**Join ICare Group: Where passionate hearts shape the future of compassionate care.**

Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as a Care Co-Ordinator. As a crucial member of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need.

**Work from the Heart of Homes**:
Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes.

**Make a Meaningful Impact**:
Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks - it's about creating connections, building trust, and fostering a positive environment for our clients.

**Collaborative and Supportive Environment**:
Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded.

**Diverse Opportunities**:
Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry.

**_A day in the life of a Care Co-Ordinator_**
- Co-ordinating the home care service.
- Assist the care management to maintain records, produce reports and investigate complaints by service users and employees.
- Producing weekly staffing rotas.
- Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures.
- Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested.
- Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large.
- Other duties as requested.

**Must haves**:

- Ability to work in the office 37.5 hours per week, 5 days a week.
- Ability to deliver at home care when required.
- Compassionate and empathetic nature.
- Excellent communication skills.
- Reliable and punctual.
- High level of organisational skills.
- NVQ/QCF Level 2 or 3 (or working towards) in Health and Social Care or Work.
- Previous experience in a similar role.
- Proven ability to effectively lead, delegate and mentor staff.
- Able to work flexibly, and extended hours where necessary.
- Driving license and access to own vehicle.
- A commitment to upholding the highest standards of care.

**Benefits**:

- £125 Welcome Bonus (terms and conditions apply)
- The ICare Group ‘Refer a Friend’ Scheme - £125 for both you and your referral (terms conditions apply)
- Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards
- Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further ‘extras’ discounts (terms and conditions apply)
- We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply)
- We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100’s of great retailers and well-known brands
- Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family
- Access to a dedicated and proactive People and Wellbeing team
- Fast track training, paid induction, and 3 days of on-the-job shadowing
- Full uniform provided - including free infection control equipment

**_Our culture of equal opportunities_