Regional Crisis Specialist

4 months ago

London, United Kingdom TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis. Our program has global coverage across all ByteDance corporate offices, products & services (excluding Data Centers & TikTok US Data Security - USDS), and focuses on the assessment, anticipation, preparedness, response, recovery & review of PSec crisis situations.

As the Regional Crisis Specialist, you will be responsible for assisting the Regional Crisis Manager in advancing & operationalizing the Global Crisis Management program for the region.

**Responsibilities**:

- Assist the Regional Crisis Manager with enhancing crisis preparedness/ managing response in the region
- Assist with specialty plan development (risk or contingent-specific)
- Assist the design, development, conduct, and evaluation of CMT training & exercising engagements in the region
- Support regional risk identification & evaluation activities
- Assist on programmatic projects aimed to enhance overall enterprise and cross-region crisis preparedness
- Provide overall support during real-time response activities, including scribing responsibilities
- Help manage CMT Larkchat groups and CMT membership
- Responsible for regional reporting, engagement tracking, scheduling, and other administrative activities
- Act as in-region backup for Regional Crisis Manager

**Qualifications**:

- Experience in crisis management and/or business continuity training/exercise development and facilitation in a region-capacity
- Working knowledge of crisis management frameworks and program delivery at large companies, Tech industry preferred.
- Strong project management, report writing, incident scribing and communication skills.
- Coordinating corporate functions in a highly complex environment (multi-national preferred).
- Writing clearly and succinctly, and in a manner that appeals to a wide audience.
- Smart/logical judgments and decision-making during high-urgency situations.
- Global and diverse business environments.
- A couple of years of experience in business continuity, crisis management, or emergency management.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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