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Recovery Worker

4 months ago

Gillingham, United Kingdom Humankind Charity Full time

**Vacancy No**
- VN3789

**Employment Type**
- Fixed Term

**Hours Per Week**
- 37.00

**Work Pattern**
- Monday to Friday

**Location**
- Woodcock Court, Queen St, Gillingham, Dorset, SP8 4DZ

**Location Region**
- South West

**Location City**
- Gillingham

**Location Postal Code**
- SP8 4DZ

**Interview Date**
- 01 Feb 2024

**Job Details**

**Your Role as a Recovery Worker
- HOPE Team**

As a Recovery Worker, you will hold a caseload and provide 1:1 support for our service users, from brief interventions through to structured treatment, including groups to ensure that every recovery journey is tailored to individual needs and priorities.
You will take a “whole person” holistic approach to ensure that every service user’s package of care encompasses all areas of their wellbeing, to achieve the best possible outcomes for every person.
You will also work with the Single Point of Contact (SPOC) team, you will play a crucial role in ensuring that all calls and enquiries are handled with the utmost care and efficiency. Your responsibilities will include:

- Responding to calls and enquiries in a timely and appropriate manner, adhering to agreed-upon timescales.
- Conducting screening of enquiries and addressing a variety of issues, including prescribing queries.
- Booking appointments using electronic diary management and connecting callers to other staff members as needed.
- Providing support during calls from individuals in crisis or at risk.
- Offering a swift, coordinated response and directing callers to the relevant part of the service, employing standardised triage assessment forms.

**About you**
- Strong Communication Skills: Effective verbal and written communication is essential for this role, as you will be interacting with service users and colleagues regularly.
- Customer Service Experience: Prior experience in a customer service role is a valuable asset, demonstrating your ability to provide excellent support and assistance.
- Risk Assessment: You should have the ability to assess and understand risks associated with the situations you encounter, ensuring appropriate actions are taken.
- Safeguarding Knowledge: Familiarity with safeguarding issues is crucial to protect the well-being of our service users.
- Diversity Sensitivity: A deep understanding of diversity-related concerns and needs is necessary, as our service users come from diverse backgrounds and experiences.
- Record Keeping: Your attention to detail is vital, as it will be your responsibility to accurately and comprehensively record all relevant information and data in our management information system.

If you're passionate about making a difference and want to be part of a team that values your contribution, we encourage you to apply. Your dedication and skills as a Recovery Worker can play a vital role in our mission to support and promote recovery for the individuals we care for and within our local community.
To view the full job description and person specification for this role, please
**click here.**

***

**What can Humankind offer you?**
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance
- flexible working and family-friendly policies
- ️ Happy, Healthy You - our wellbeing offers for our workforce
Employee Assist Programme and Humankind Support Networks

**Salary Period**

**Vacancy Salary Range**
- £22,500 - £30,790

**DBS Requirement**
- Enhanced Adult Barred

**Does role require Police/Prison vetting?**
- Not Applicable

**Driving licence required for role?**
- Yes

**Applications Close Date**
- 28 Jan 2024