Guest Relations Assistant

1 month ago


Westbury, United Kingdom The Hesdin Estate Full time

We are recruiting for a part time (fixed contract) Guest relations assistant to join our growing team at Hesdin Estate. You will work closely with our guest relationships manager in helping us make our guests stay exceptional. We want our guests to have amazing experiences, we focus on creating beautifully designed spaces where people can celebrate together and make memories that last a lifetime. Our guests expect the best, a clean house, slick organisation, immaculate presentation and finishing touches that feel akin to a 5*.

You will be dealing with guest enquiries on a daily basis and working closely with our guest relationships manager to ensure the process runs smoothly and efficiently.

The role:

- Answering all enquiries promptly and professionally.
- Ensuring all information is captured in the right way and entered into our system correctly.
- Updating guest profiles on our booking system.
- Providing information on our beautiful homes to guests, including availability and rates across our 3 properties.
- Liaise with guests ensuring the guest details for each reservation are obtained.
- Hospitality experience is not essential but would be beneficial.

This role is a minimum of 16hrs a week, it is a flexible working pattern. Ideally we would like this to be evenly split over a Monday - Saturday. This role will be best suited to an individual who has a friendly warm personality and is enthusiastic about Hesdin Estate.

**Job Type**: Fixed term contract
Contract length: 3 months

**Salary**: £10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- WESTBURY: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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