Customer Support Assistant

4 months ago

Redhill, United Kingdom Restore PLC Full time

**Business Unit: Records Management**

**Location: Redhill**

**Contract Type: Permanent - Full Time**

**Hours: 37.5**

**Salary:£24,000 - £26,000**
- The main purpose of this role is to accurately maintain a complete analysis of customers purchase orders
- from the onset to completion & continually liaise with customers and internal departments to ensure
- allocation of such to the appropriate Invoices to guarantee timely payments.
- You'll be in charge of keeping track of customer orders, making sure they're billed correctly, and ensuring timely payments. Your role is all about clear communication, problem-solving, and teamwork. You'll play a key part in delivering great customer service and keeping things running smoothly.
- **RESPONSIBILITIES**
- To deliver excellent customer service, both internally and externally.
- Process high volumes of purchase orders ensuring sufficient value to each is maintained and
applied to the appropriate Invoices as required.
- Identify which subaccount purchase orders should be applied to the relevant invoices and liaise
with customers to obtain this correct allocation.
- Liaise with the Invoicing team to add various purchase orders onto customers on-line portals
- Track and maintain a complete analysis of all customers blanket and individual purchase orders
Ensure effective communications between customers, appropriate sales account managers,
Invoicing & credit control teams to ensure accurate purchase orders are raised and applied
correctly.
- Identify, analyse and resolve all problems that may occur while processing purchase orders.
- Alert management to any processing issues
- Design and create a training manual for this complete process.
- Ad hoc queries as and when required.

**ABOUT YOU**
- If you're the right fit for this role, you're a great communicator, detail-oriented, and adaptable. You're someone who can handle a lot at once, solve problems on the fly, and stay cool under pressure. With your organisational and critical thinking skills, you'll be a valuable part of the team, making sure everything runs like clockwork and customers are happy.
- We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
- Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
- An Inclusive Approach
- We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

  • Customer Support Advisor

    1 month ago

    Redhill, United Kingdom CV-Library Full time

    Job Title: Customer Support Advisor Location: Redhill, Surrey Pay Range/details: Competitive Contract Type: Permanent full time. Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their...

  • Customer Support Advisor

    3 weeks ago

    Redhill, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redhill, SurreyPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...

  • Customer Support Advisor

    4 months ago

    Redhill, United Kingdom AXA Partners Full time

    At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we...

  • Customer Support Advisor

    5 months ago

    Redhill, United Kingdom Restore Records Management Full time

    **Business Unit: Restore Records Management** **Location: Redhill, RH1 5DY** **Contract Type: Fixed Term Contract - Full Time (6 Months)** **Hours: 37.5, Mon - Fri, 8.30am - 5pm** **Salary: £22,000 - £23,000** - Do you have experience in a customer facing support role? Restore are currently recruiting for Customer Support Advisors for our business unit...

  • Customer Support Advisor

    5 months ago

    Redhill, United Kingdom AXA Partners Full time

    Looking for a new fast-paced role within a Global Organisation? Look no further! AXA Partners are currently recruiting for Customer Support Advisors to join our Customer Support Team. As a Customer Support Advisor, you’ll be part of the Motor Breakdown team, who are there to support our customer and clients during their time of need. You’ll be liaising...

  • Customer Support Advisor

    4 months ago

    Redhill, United Kingdom AXA Partners Full time

    **Join Our Team as a Customer Support Advisor!** Are you ready to embark on an exciting journey with AXA? We're thrilled to announce openings for Customer Support Advisors within our esteemed Home & Motor department. If you're passionate about providing top-notch service and thrive in a dynamic environment, this opportunity is tailor-made for...

  • Customer Service Assistant L1

    5 months ago

    Redhill, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 10.62** - Location - ** Redhill** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / Fully Flex Sunday through to Saturday** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on...

  • Supported Housing Assistant

    5 months ago

    Redhill, United Kingdom Raven Housing Trust Full time

    Location Redhill- Discipline: - Customer Experience & Support- Job type: - Fixed Term- Salary: - £24,500- Job ref: - 002302- Published: - about 3 hours ago**Up to 12 month FTC, Full time, 36 hours p.w.** **Redhill** Job Description - Supported Housing Assistant Raven is here to make a difference, working as a team to build homes and change lives....

  • Customer Support Specialist

    1 month ago

    Redhill, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Redhill, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Support Specialist

    1 month ago

    Redhill, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Redhill, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Support Specialist

    4 weeks ago

    Redhill, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Support ExecutivesAre you passionate about delivering exceptional customer experiences?Lloyd Recruitment Services is seeking a skilled Customer Support Executive to join our client's friendly team on a six-month fixed term contract.Key Responsibilities:Act as the primary point of contact for customer queries and resolve issues promptly.Maintain...

  • Customer Support Specialist

    4 weeks ago

    Redhill, United Kingdom Lloyd Recruitment - Epsom Full time

    Customer Support ExecutivesAre you passionate about delivering exceptional customer experiences?Lloyd Recruitment Services is seeking a skilled Customer Support Executive to join our client's friendly team on a six-month fixed term contract.Key Responsibilities:Act as the primary point of contact for customer queries and resolve issues promptly.Maintain...

  • Customer Support Specialist

    4 weeks ago

    Redhill, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full time

    Customer Support ExecutiveWe are seeking a highly skilled and motivated Customer Support Executive to join our client's friendly team on a six-month fixed term contract.Key Responsibilities:Act as the primary point of contact for customer queries and resolve issues promptly and efficiently.Handle customer communications via email and web chat, providing...

  • Customer Support Specialist

    4 weeks ago

    Redhill, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full time

    Customer Support ExecutiveWe are seeking a highly skilled and motivated Customer Support Executive to join our client's friendly team on a six-month fixed term contract.Key Responsibilities:Act as the primary point of contact for customer queries and resolve issues promptly and efficiently.Handle customer communications via email and web chat, providing...

  • Customer Support Executive

    4 months ago

    Redhill, United Kingdom Saferpet Ltd Full time

    **Job Title**:Outbound Registrations Executive **Reporting to**:Customer Support Manager **Job Purpose**:The Outbound Registrations Executive is responsible for proactively seeking Pet Keeper Registrations over the telephone. The Outbound Registrations Executive's responsibilities include contacting new Pet Keepers, adhering from prescribed script and...

  • Customer Support Advisor

    5 months ago

    Redhill, United Kingdom YOUnique Recruitment Full time

    Customer Support Advisor required by a leading provider of Satellite Communications. Our client have a global presence including offices in 10 countries and have 250 staff globally. Our client are debt free, in a financially strong position and continue to grow their operations further. There is an excellent opportunity to learn more about satellite...

  • Customer Assistant

    5 months ago

    Redhill, United Kingdom M&S Full time

    **All the details** **week1** **sun0700-1100 mon0700-1100 tues0700-1100 thurs0700-1100 fri0700-1100** **week2** **mon 0700-1100 tues0700-1100 weds0700-1100 fri0700-1100 sat0700-1100** **This vacancy is temporary for 8 weeks** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Assistant

    5 months ago

    Redhill, United Kingdom M&S Full time

    **All the details** **week1** **sun1300-1700 tues1300-1700 weds1300-1700 thurs1300-1700 fri1300-1700** **week2** **mon1300-1700 tues1300-1700 weds1300-1700 fri1300-1700 sat1300-1700** **This vacancy is temporary for 8 weeks** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Support Advisor

    4 months ago

    Redhill, United Kingdom AXA Partners Full time

    At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we...

  • Customer Support Advisor

    4 months ago

    Redhill, United Kingdom AXA Partners Full time

    At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we...