Medical Receptionist

If you enjoy working in a busy environment and in a role that has plenty of opportunities to help people this is the job for you. We are increasing our reception/admin team and are looking for individuals who are great communicators, enjoy challenges and are hard working.

You will need to be comfortable working as a member of the team and also, for some of the time, working autonomously.

Appropriate office attire is expected at all times and uniform blouses/shirts will be provided

**Main duties of the job**

Team members need to be able to multi-task; take down and pass on information clearly and accurately and possess a calm approach when carrying out their duties.

**About us**

We are a busy practice set in the Brecon Beacon National Park, made up of 7 doctors; 5 nurses and 2 Healthcare Assistant.

The reception/admin team are 10 in total and are the "engine room" of the practice. The team care passionately about helping the doctors, nurses and patients and we work hard to complete our busy daily agenda of tasks whilst trying to have some fun along the way

**Job description**

**Job responsibilities**

**Job Summary**

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Key Tasks**:
Welcome patients and visitors to the Surgery in a courteous manner projecting a positive and friendly image

Providing general information, assistance and direction to patients in assessing appropriate services

Answering the telephone and transfer calls to the appropriate healthcare professional

Processing personal and telephone requests for appointments, visits and consultations

Maintaining and monitoring the practice appointment system as per the practice protocol

Registering new patients and ensuring all necessary information is obtained and entering electronically including identification checks

Updating patients medical records as required

Using Docman (patient document management system) to scan and code correspondence

Facilitating effective communication between patients, members of the extended health care team and visitors

Processing repeat prescriptions in accordance with practice guidelines

Checking, filing and issuing prescriptions to patients and resolving any issues patients may have in relation to a prescription request

Assisting in typing referrals and reports together with processing referrals through the e-referral system

Assisting in processing non-NHS work such as insurance reports

Reporting any problems with the premises, medical equipment or running of the practice to the Manager

Ensuring reception areas, noticeboards, entrance remains tidy and welcoming

Following practice policies, procedures and protocols

Undertaking any other administrative duties that may arise from time to time to assist in the smooth running of the practice

Abiding by all legislation in relation to patient information, data protection and confidentiality

This list is not exhaustive and gives a broad flavour of what type of work can be expected to be carried out in a GP surgery.

**Confidentiality**

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in the confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, -Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice many only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
HHHIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintain