Night Porter

Job Summary:
**Duties**:

- Ensure all standard checklists are used as prescribed.
- To be able to deal with any reasonable requests from guests in a professional manner.
- Guest property lost / found procedure is adhered to.
- To assist with the correct service of Restaurant/ Bar menu and beverages.
- To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the Hotel and Company Standards.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction in line with the Company Policy
- Preparation of Conference rooms as detailed on function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers and fire doors are secure.
- Conduct 3 safety floor checks during the night.
- Clean and tidy public areas where necessary.
- Order newspapers and deliver where necessary.
- Carry out timely and efficient Morning Call service as required.
- Service of drinks and light refreshments according to guest requests.
- To control costs through correct stock usage and minimising wastage, forecasting and managing workload.
- Financial awareness and understanding of how the role impacts the hotel profit and loss account.
- To use cleaning chemicals as directed, to achieve desired result and reduce wastage.
- Record all accidents and injuries, which occur on the premises to the Duty Manager.
- Must be aware of hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.
- Knowledge of local area i.e. Local shops and places of interest.
- To be aware of the Licensing Laws in England and Scotland (where applicable)
- Know who to direct guest to, to enable to answer queries.
- Must attend all H & S and Fire Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply by COSHH.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire.
- Ensure security for both self and all departments.
- To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
- Attend hotel and departmental induction
- Attend Job chats and Performance Reviews.
- Development through NVQ training.
- Being a Buddy for new starters.

Join our team as a Porter to contribute to creating memorable experiences for our guests while showcasing your multilingual abilities and passion for hospitality.

**Job Types**: Part-time, Permanent

Pay: £12.00-£13.00 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person