Customer Support Advisor- Post Implementation
6 months ago
Joining as a member of our Support team, you play a crucial role in providing seamless support to our customers our eMAR product has been implemented. You will be responsible for ensuring a positive post implementation experience for our customers by resolving any issues or concerns to maximise the benefits of the product. Bringing experience in a customer support role and a good understanding of pharmacy processes and practices, you will ensure a high level of customer service and understanding.
**What you’ll do**:
- Work closely with customers with a newly implemented eMAR product
- Provide a high level of customer service to support customers on the first step of their digital transformation.
- Prioritise queries to ensure critical issues are addressed promptly and disruption to the customer is minimised
- Work collaboratively with other members of the team.
- Work within defined KPIs and deadlines
**What you’ll bring**:
- Experience working in a pharmacy and/or software products, such as eMAR systems, is essential
- Experience in a Customer Service role and supporting customers with technical queries
- Great communication skills, both verbal and written
- A passion for helping others; an empathetic approach to customers who do not use technology
- Ability to multitask and prioritise workload
- An interest in technology & using it to make people’s lives easier
- Knowledge or experience of the Care industry would be an advantage but not essential
**What we offer**:
- Hybrid working - this role will be based at least three days per week in our office in Guildford and from home
- The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
- Base salary of up to £31,5000
- Bonus scheme
- 25 days holiday
- Net zero pension scheme
- Regular in person company meetings
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
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