Polish Speaking

**Product Support Associate - Polish Speaking**

A new opportunity has arisen working for a large global organisation within their contact centre, working to assist customers with product queries delivering a high level of service.

Previous call centre experience is essential in this advisory position based in Southampton, or customer service experience within a technical product environment.

You must be able to speak English and Polish fluently.

**Please note this will require a start date of Monday 5th of September.**

**Hours: Monday - Friday 07:30am - 16:30.**

Duties will include:

- Resolving basic customer enquires with generic responses and problem solving more technical queries.
- Continually improving knowledge of new company and product technologies so you can give the best customer service.
- Identifying reoccurring problems and reporting them to the correct department.
- Working closely with technical services.

The successful Polish speaking Customer Service Advisor will have:

- Experience of working in a customer focused environment, ideally contact centre, or a technical product retail store.
- A confident telephone manner
- Fluent in English & Polish with strong communication skills (both written and verbal)
- The ability to organise and manage own workload
- Work well under pressure, remaining calm and professional.

Benefits for the Polish speaking Customer Service Advisor include:

- Private Healthcare and Dental scheme
- Free parking
- Social distancing office space
- Full training plan (executed through video calls)

**Salary**: £22,500.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per month

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Totton: reliably commute or plan to relocate before starting work (required)

**Language**:

- Polish (required)

Reference ID: VR/07600