Registration Officer

4 weeks ago

Crawley, United Kingdom WSCC Full time

**About The Job** Salary**: £23,194- £24,496 per annum (Pro Rata)
**Working Pattern**: 22.2 hours per week,
**Location**: Crawley/Horsham
**Interview Date: 26th March 2023**

Both teams are predominantly office based and deliver face to face appointments to register key life events (births, deaths & notices of intent) to the public ensuring compliance with statutory responsibilities and meeting service standards.

The Ceremonies team also operate a Ceremonies technical administration & bookings hub which is office based, as well as delivering ceremonies (marriages, civil partnerships, citizenship and other non-statutory ceremonies) across WSCC ceremony rooms and over 100 Licensed venues across the County.

Most ceremonies are delivered by a team of over 70 sessional staff at weekends and weekdays. The Births and Deaths team also have a small office-based team dealing with the production of copy certificates.

**Experience and Skills**
Key Skills:

- Excellent customer service skills in a variety of settings and the ability to seek continuous improvement and innovation for self and other colleagues
- Excellent Communication and interpersonal skills in order to interact effectively with members of the public and a range of clients with a significant degree of sensitivity and empathy. This includes other service professionals, and colleagues to share best practice, knowledge & learning.
- Good level of literacy and numeracy skills in order to understand the principles and procedures of the service, completing registration documentation and preparing statistical returns.
- Ability to resolve varied problems and deal with sensitive situation independently, planning solutions and making sound pragmatic decisions which will have an impact on the service over the medium term (several months)
- Sound and accurate IT skills for financial and administrative processes and using the service databases.
- Ability to embrace change, learn and absorb new information & skills and have the flexibility to respond to the needs of the service.

Qualifications and/or experience:

- Qualification or experience demonstrating a good level of applied knowledge in understanding organisational, procedural and policy/legal information in a specialist service area (ideally in registration).
- Practical applied knowledge gained by “on the job” experience.
- Evidence of contributing to the delivery of a professional service and dealing efficiently and sensitively with a range of clients and customer queries.
- Experience of handling & accounting for income

**Rewards and Benefits**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

- **24 **days annual leave + bank holidays.
- A generous pension scheme.
- Training and development opportunities, including coaching and mentoring.
- A strong supportive management team.
- A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more).
- Free access to employee assistance programmes.
- Discounted membership at selected local sports and fitness centres.
- Car benefit scheme.
- A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** page.

**Further Information**
The reference number for this role is **EIE01093**.

To apply, please follow the links below upload your CV and cover letter explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you

Job Reference: EIE01093

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