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Receptionist

9 months ago

Enfield, United Kingdom Eagle House Surgery Full time

**Responsibilities**: Administration - to have a thorough knowledge of all the practice’s procedures - to work in accordance with written protocols - to retrieve paper medical records at the request of a doctor or nurse - photocopying as requested Reception Duties - receiving patients for appointments with doctors or nurses or for appointments with other healthcare professionals, i.e. healthcare assistant phlebotomist or physiotherapist. - booking appointments, receiving and processing repeat prescription requests - handling completed repeat prescriptions with patients by following the established practice procedure of checking names, addresses and dates of birth - Understanding and requesting repeat prescriptions for patients. - covering all reception positions both on the front desk and receiving ‘phone calls in the back office as required - Helping patients understand the e-consultation system and how they can access and use it.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed - Advise patients of relevant charges for private services, accept payment and issue receipts - Completing Administration work related to e-consultations and scanning. - arranging Patient Transport to and from hospital Outpatient appointments for patients - booking telephone interpreters via Language Line - To complete all mandatory training as required by management. - To attend all reception team meetings. - Ensure reception and waiting areas are kept neat and tidy.

Special requirements of the post Understanding and acceptance of and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests. Excellent communication skills.