Telephone Assessor

Are you passionate about helping your local community? Do you want support and empower the residents of Sunderland?

In these difficult times Citizens Advice has never been more important, nor had the potential for such a positive and essential impact upon people’s lives.

Located in the heart of Sunderland, our enthusiastic team helped more than 12,000 people with over 30,000 issues in the last year. Our remarkable team achieved financial gains of £5.2 million through one of the most challenging times we have ever faced.

Due to the level of demand, we are looking to expand our telephone advice team. As part of our high performing telephone team, you would play a key role in helping to move clients forward with the advice they need and work to remove the barriers they are facing.

You will deal with a wide range of enquiries, and find that no two days are the same.

We are looking for individuals who can demonstrate excellent communication skills, sensitive questioning and listening, and most importantly, really care for our clients.

**Duration - **Permanent

**Salary**:£21,000 FTE

**Location**:Sunderland

**Contracted Hours**:37pw - part time hours may be available

**Do you**:

- Aspire to make meaningful change in your community?
- Have excellent telephone and communication skills?
- Want to help in client emergencies and take appropriate action?
- Aim to motivate others take the necessary next step?
- Gain the skills to be able to get to the root of the issues and empower clients, whilst maintaining structure and control?
- Manage your time effectively with a keen eye for detail and aim to achieve relevant targets?
- Complete tasks to the highest quality?

**If yesthis is the job for you**

You will become part of our amazing team and will receive comprehensive training, to enable you to become a confident and capable adviser.

At the end of the day, you will leave the office knowing that you have helped many people in need.

**Proposed date for interview**: w/c 15 May 2023

**Whilst working for us you will receive ongoing training, 23 days annual leave plus bank holidays, access to the workplace pension scheme and be part of a supportive and friendly team.**

At Citizens Advice Sunderland we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants.

**Job Types**: Full-time, Part-time

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 07/05/2023