Christmas Host

3 weeks ago

Southampton, United Kingdom The Watches of Switzerland Group Full time

Do you have previous customer facing experience in either hospitality, promotions, retail or catering?

Are you a naturally enthusiastic and positive person with great people skills?

Are you comfortable operating in a busy and fast-paced customer-facing environment?

Do you have a keen eye for detail?

Christmas is a very busy time in the retail world. Here at Goldsmiths, whilst our watch and jewellery specialists are busy sharing their knowledge and expertise we are looking for Hosts to provide a friendly and welcoming first impression to customers as they enter the store. Whether it's meeting and greeting customers, booking of appointments, wrapping and boxing purchases or assisting with customer collections you will be providing assistance to the in-store Sales Team as and when required and ensure that the store is orderly and clean during this peak trading period.

**Responsibilities**:
The Host will very often be the first person a customer see when they enter the store - as such this is a key role

You will be responsible for the following:

- Meeting and greeting customers in a positive and friendly way
- Making customers feel welcome on entering and browsing the store
- Offering and serving refreshments
- Establishing customer needs and managing any potential waiting times
- Assisting the Sales Team in order to streamline the sales processes - for example, wrapping or boxing purchases or processing the sale
- Assisting or completing the process of customer collection orders (click and collect purchases)
- Assisting in the maintaining of excellent in-store standards

**About us**

We put our customers first and we love what we do - big or small, diamonds, gold or silver.

We are currently rolling out a dynamic new store design concept focused on luxury watch brands such as Rolex and Cartier, supported by a market-leading in-store client hospitality experience. The concept will present luxury watches and jewellery in a relaxed environment, providing customers the opportunity to go on an independent journey of self-discovery.

The new concept will have dedicated areas for brands such as Rolex, OMEGA, Cartier, TAG Heuer, Breitling, Tudor, IWC, Hublot and Panerai. These will sit alongside an open, flexible layout with VIP areas and hospitality bars where customers will be able to enjoy a curated food and beverage experience and consider their purchases in absolute comfort.

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