Floor Supervisor/operation Supervisor Chrome Hearts
3 weeks ago
Chrome Hearts
Established in 1988 Los Angeles, Chrome Hearts is a study in artistic freedom and persistence of vision. From its inception as a leather motorcycle riding-gear company, Chrome Hearts has evolved into an obsession
- inspiring label and a cultural phenomenon.Taking a design cue from its beginnings, the vast line includes handmade jewelry in sterling silver, gold, platinum & precious stones; apparel, eyewear, luggage & leather goods; and handcrafted furnishings & home items in exotic woods.
We are currently seeking an organised, pro-active and driven Floor Supervisor and Operation Supervisor to join the team in our new opening store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targetsand provide a world-class service, then we'd love to have you join us
**The role
**This is a dual site role responsible for the day-to-day operational running of the stores between London selfridges and Mayfair flagship store. You will report to the store manager and be their biggest support - ensuring the commercial success of thestores - and be responsible for running the operational aspects of a high-performing stores.
**What To Expect From The Role**:
- Along with the store manager, you will also be responsible for supporting, coaching and motivating the in-store team to achieve the store’s targets, whilst setting the example in exemplary Chrome Hearts customer service
- You will have a retail operations focus in store. This includes stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team’s sales performance
- You will be responsible for the successful running and trading of the store in the absence of the store manager
- You will be expected to have a strong retail floor presence, managing teams presence around the store and influencing the sales space, so enjoying this environment is vital
- You will be trained thoroughly in our hand-crafted luxury product to become a Chrome Hearts product expert. You will nurture and develop the store team, to unlock their full potential and support their development
- Proven experience in driving sales and profitability in store
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to encourage a high-performing team
- Ability to be adaptable and flexible to changing business needs
- A positive, can-do attitude with a contagious enthusiasm for the product and core values
- A well-presented appearance with a taste for luxury and a passion for retail
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