Customer Services Coordinator

3 weeks ago

Liverpool, United Kingdom Sime Darby Oils Liverpool Refinery Full time

**Position Summary**

Customer Service is located in the main production office with the other main departments that you will be working alongside. Our team size is currently five Coordinators working between Packed and Bulk customer services of which all report to the Customer Services Manager.

Key responsibilities are liaising with customers, suppliers, and hauliers to ensure that our finished products are produced and despatched in a timely manner.

The Customer Service Coordinators are the first point of contact for our customers, therefore it is valuable to the company to give the best first impressions of Sime Darby Oils that we can and going forward for their day to day requirements.

**Responsibilities**
- Processing customer orders in a timely and accurate manner
- Liaising with customers as a first contact for any issues, questions or requests of information
- Coordinating the booking slots for the hauliers to collect finish products.
- Liaising with Hauliers as a first contact for any issues, questions, or requests of information
- Arranging and administrating any extra haulage as and when required.
- Ordering of supplies / materials, i.e., Hardstock, caustic, Citric and incoming oils for production
- Administration of Haulier/Supplier invoices for processing before sending to Finance Team
- Administration of any possible extra charges/Demurrage/credits etc for customers
- Administration and update of CST SOP’s
- Any other HSE or Quality requirement that SDO need to be facilitated.
- Should be flexible and able to work on a rota basis between the hours of 08:00 and 17:00 (37.5hrs per week)

**Qualifications, Skills & Experience**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

**a) Qualifications**
- Minimum qualification requirements would be 4 GCSE Grade C and above - or equivalent, Mathematics would be essential.

**b) Skills and Experience**
- Good administration skills and telephone manner
- Attention to detail with Order processing.
- Logistical experience required.
- Excellent spreadsheet knowledge and experience
- Sage 200 experience, but not essential as training can be given.
- CMDB/SAP experience preferred but not essential as training can be given.
- Self-motivated and focused.

**The Company**

Sime Darby Oils is the world's leading producer of certified sustainable palm oil, and the Liverpool site is Europe's first dedicated _**sustainable**_ palm oil refinery. Sime Darby Oils Liverpool Refinery offer a range of high quality, sustainable performance vegetable oil and fat ingredients in bulk or packed.

We are a high performing organisation and aim to support all our employees to achieve their best and have a rewarding, purposeful and fulfilling career. We believe in an open culture where everyone is listened to and treated with respect. Employee wellbeing is at the heart of our culture.

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

Pay: £19,167.18 per year

Expected hours: 24 per week

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift

Work Location: In person

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