Runner/host

**We’re looking for superstar Runners/Hosts to join the team here at Heidi’s Bier Bar Cardiff**

**Must be willing to work Christmas and New Year Period**

**What is a Host?**

**Guest Service**
- To provide a friendly welcome to all Heidi’s guests and be able to communicate venue events, information and facilities
- Maintain friendly relationships with Heidi’s guests at all times and make sure they want to return
- To exceed Heidi’s guest expectations by implementing and maintaining the most efficient standards of guest service possible, at all times
- To suggest areas that may improve presentation and content in order to exceed guest expectations
- Ensure that all operational standards are complied with in order to assist with exceeding guest expectations

**What is a Runner?**

A runner is one of the most important people in the team. Their role is to ensure the bars have everything they need to do their job effectively - Be that getting additional glasses, fruit, ice, straws, cleaning a guest’s table, cleaning up spillages or collecting and washing glasses - It’s a role where there’s always something to do

**What can you do for us?**

To assist the Management Team by ensuring the smooth and efficient running of the operation whilst maintaining brand standards and values. To provide excellent guest service and help to increase sales revenue by providing a friendly, informative welcome to all guests.

**What can we do for you?**
- Offer an hourly salary of £9.50 - £10.50p/h, depending on experience;
- You will join the largest late-night operator in Denmark, Norway, Finland and the UK;
- Career opportunities which Rekom UK will support you with;
- Exceptional training opportunities; and
- We will supply many support functions via our HUB office and senior management team.

**Your duties will include but are not limited to**:

- working as a member of the runner team in a designated runner area, including a designated toilet area, and providing help and assistance where required;
- collecting unused bottles and glasses;
- ensuring tables are clean at all times with clean menus;
- ensuring bins are emptied as and when necessary ensuring recycling policy is adhered to;
- ensuring bars always have enough stock, making sure more stock is brought to the bar before anything runs out;
- successfully resolving guest complaints wherever possible referring unresolved complaints to your supervisor and to the management team;
- ensuring that your designated toilet area is checked periodically throughout the session and logged as required;
- ensuring cellar areas are left clean and tidy at all times;
- ensuring no floor area is left unattended;
- ensuring that all areas are dry and clear of spillages or broken glass;
- making sure public and staff areas are kept clean;
- maintain floor areas in line with operating standards;
- ensuring good housekeeping standards are applied and deliver a safe environment through maintenance of the venue;
- completing all company Polaris training, including refresher courses, as and when required to do so.

This is a permanent role, with full time and part time hours available that will see you working shift patterns include evenings and weekends, so you must be flexible in terms of the hours required of you. This is by no means a 9 to 5 role and all applicants should take this into consideration. Our team love what they do We have a passion for providing an experience second to none. We look to our leaders to feel the same way and ensure this passion is installed throughout the business.

Excellent rates of pay, training, benefits and opportunity for progression available

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.50-£10.50 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.50-£10.42 per hour

**Benefits**:

- Company events
- Company pension

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person