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Operations Assistant

4 months ago

Bristol, United Kingdom Wales & West Utilities Full time

**Operations Assistant**
**Job details**
**Salary**:£23,405 - £33,625
**Business Area**:Operations - Build & Repair (B&R)
**Location**:Bristol
**Contract Type**:Fixed term contract - 6 months
**Working hours/pattern**: 37 hours per week, Monday - Friday
**Who are we?**
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
**What we’re looking for?**
We are looking for an Operations Assistant on a 6-month fixed term contract to support our operational teams in delivering a safe and efficient network.
Based at our operational depot in Bristol, you will work closely with managers and key stakeholders to provide administrative support across a variety of areas including notices, permitry, transport, health & safety, and general depot administration.
**We’ll trust you to**:

- Investigate any Highway Authority Fixed Penalty Notices/Defects and Section 74 charges and communicate findings to relevant stakeholders
- Where required liaise with Highway Authorities to ensure traffic management measures (less complex) are agreed and approved
- Support the Performance Manager & First Line Manager with administration compliance
- Collect weekly defect sheets from all drivers within geography, record, and file, circulate to relevant stakeholder at agreed intervals
- Administer Fuel Cards and file weighbridge tickets
- Undertake general administrative activities including but not restricted to IT software & hardware enquires, liaison with depot maintenance service providers, customer service and collation of damage billing information
- Respond to enquiries from all stakeholders ensuring accountability, ownership and excellent customer experience are demonstrated

You can read a full job description **here**.**
**You’ll need to have**:

- A positive attitude and the ability to operate individually and as part of a team
- Ability to deal with a wide variety of tasks, whilst meeting strict deadlines is essential
- Excellent administrative, oral, written communication skills
- Customer driven focus for both internal and external customers
- Knowledge of the Gas industry and associated policies & procedures is desirable but not essential.

We would also love to hear about anything else you feel you could add or bring to the role
**What’s in it for you?**
- A competitive salary starting at £23,405 with the potential to earn up to £33,625
- A structured pay & competency framework which rewards skills, competence and enables development and career progression
- Hybrid working
- 25 days annual leave plus bank holidays
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review
- Discretionary annual bonus
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training

**The way we do things**
Wales & West Utilities is a values-based business.
**Interested?**
If you think you’d make a good addition to the team, we would love to hear from you
To apply, click the link below.

**Job Types**: Full-time, Contract

**Salary**: £23,405.00 per year