Temporary Accommodation Officer

2 months ago

London, United Kingdom A2Dominion Housing Group Ltd. Full time

**Temporary Accommodation Officer**

**Salary: £29,000 to £32,000**

**Type: 12 month fixed term contract, Full time (35 hours per week)**

**Location: Ealing office location with Hybrid working. This role does have a patch that covers Hammersmith, Ealing, Westminster, and Harrow**

**About the role**

We’re searching for a **Temporary Accommodation Officer** to join our friendly and hard-working team at A2Dominion. This role tasked to deliver an effective and quality housing management service to residents and landlords in relation to temporary accommodation homes.

**Key responsibilities**:

- To carry out property appraisals, inspections, lease negotiations, renewals, and hand backs for the TA stock
- To ensure that properties are let as quickly as possible and that tenants understand the terms of the tenancy agreements
- To manage TA tenancies in accordance with policies, procedures and targets ensuring appropriate action is taken to resolve issues identified
- To be the point of contact to investigate and resolve complaints and breaches of tenancy providing relevant support, advice, and guidance.
- To agree schedules of works required and offer appropriate support to enable works to be carried out in accordance with lease agreements, policies, and procedures.
- To ensure that IT systems are regularly updated, and effective manual record systems are maintained.
- To assist the Area Manager in providing reports, statistics and other information relating to the performance of the TA team
- To build relationships with internal and external stakeholders of A2Dominion and the TA team

**More about you**:
For this role, we’re looking for someone with the following:

- Previous Housing or Property management experience
- Experience of problem solving for customers and understanding customer needs
- Display a great level of customer service and be customer focused, displaying engaging, influential, and resilient behaviour
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, including tenancy breaches and management of anti-social behaviour

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £29,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Referral programme
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- No weekends

Supplemental pay types:

- Performance bonus

Work Location: One location

Reference ID: Req2551

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