Knowledge & Content Lead
1 month ago
**Knowledge & Content Lead**
- 00099945
**Job Title**:Knowledge and Content Lead
**Location**:Preston /Strand -Hybrid 1/2 days per week on site
- We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role
**Salary**:£39,000 - Depending on experience and skills
**What you’ll be doing**:
- Responsible for improving the Knowledge Management culture, sharing experience and best practices broadly within the D&A organisation
- Management of all D&A Service Operations related content & knowledge
- Author & share knowledge-based articles for both internal staff and customers in order to reduce the throughput of service-related incidents & service requests
- Working with the Service Desk and Specialist Support teams to ensure Knowledge articles are readily available to optimise the efficiency and effectiveness of the support service
- Lead on driving a Knowledge Management based culture throughout the D&A organisation, advocating best practise and actively participating in stakeholder forums to raise the maturity of effective Knowledge Management across the organisation
- Creation and maintenance of a master document reference register to ensure governance & version control requirements are being met
- Support the architects / development teams with driving a standardised approach to producing mandatory technical documentation as part of the Software Development Lifecycle
- Management of all content / documentation with Confluence & SharePoint environments
**Your skills and experiences**:
**Essential**:
- Experience in ITIL Knowledge Management
- Experience in authoring, sharing and utilising technical documentation and knowledge-based articles
- Experience in working within Information & Technology and the Software Development Lifecycle
**Desirable**:
- Service Desk experience
**Benefits**:
You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.
**The D&A Service Operations Team (Services Estates Team)**
As the Data & Analytics (D&A) Content & Knowledge Lead, you will reside within the D&A Service Operations Team (Service Estates Team).Working within a dynamic, fast paced, customer focused Data & Analytics environment, you will be responsible for authoring & maintaining content & knowledge related information to improve the quality of service by ensuring that reliable and secure information and data is available throughout the service lifecycle. A few examples of the technologies currently supported within the D&A organisation are Tableau, IBM Cognos Analytics, IBM Planning Analytics, SQL Server, TIBCO Data Virtualisation etc.
**Why BAE Systems?**
**#LI-SH1**
Job IT
Primary LocationGB-ENG-LAN-Preston
Closing Date 10/Mar/23, 5:59:00 PM
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