B2b Partner Support Executive

2 months ago

Glasgow, United Kingdom Three UK Full time

**Company Description**
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
**Job Description** What the role is all about**

This role will be between 9-5.30 Monday - Friday.

**What you’ll be doing**
- Deliver high levels of performance, Partner service and offer a professional experience.
- Provide an effective and efficient service to our Partner and their customers via agreed service levels.
- Own the Partner experience, always looking at Three through the eyes of the Partner and their customers.
- Take ownership of issues and use initiative when problem solving - make things happen.

**Qualifications** What you'll ideally bring...**
- Contact Centre experience desirable.
- Able to manage high workloads & conflicting priorities.
- Strong administrative and reporting skills
- Excellent Interpersonal and communication skills - ability to communicate at all business levels

**What you'll receive in return**
- Salary range for this role starts at £24,960, and exact salary will differ by job and experience
- A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
- Hybrid working between your home (2-3 days a week) and our Glasgow office at (2-3 days a week)
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
- Private Medical Insurance, Life Assurance and Income Protection
- Free mobile phone package & unlimited sim-card
- ... Plus lots more including wellbeing and learning & development benefits

**Additional Information**Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

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