Servicenow System Administrator

Conferma is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards.

We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travelers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey - and seeing how far we can go, together

**Position**:
To drive ServiceNow platform excellence at Conferma as a System Administrator, ensuring optimal performance and supporting critical business functions.

The ServiceNow System Administrator role at Conferma is an exciting opportunity where you will take ownership for the support and evolution of ServiceNow. Your key priorities are ServiceNow platform performance and the maintaining of this critical platform for the business. This will include the configuration and maintenance of the Self-Service Portal, Incident, Request, Change & Problem modules, and Asset Management modules and to support any on-going, or future, ITIL / ITSM / ITOM projects.

**ServiceNow System Administrator**:

- General administration of the ServiceNow platform
- Maintain business services and configuration item relationships in ServiceNow.
- Maintain integrity of ServiceNow platform across production and non-production instances.
- Perform installation and testing of updates and new releases.
- Work with business users to identify and refine business requirements and workflows. Aid in translating business requirements into technical requirements.
- ServiceNow platform configuration and customisation including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations.
- Develop UI forms, fields, notifications, workflows, and JavaScript server/client code.
- Build reports, gauges, and home pages.
- Maintain Service Level Agreement (SLA) and monitor SLA workflows.

**Requirements**:
**You have**:

- Experience in ServiceNow as a System Administrator or similar responsibility.
- ServiceNow system administrator training required. Ideally, a Certified ServiceNow Administrator.
- Experience in implementing ServiceNow processes and functions.
- Knowledge of LDAP/Active Directory a plus.
- Working knowledge of relational databases.
- Experience with IT Service Management, Service Desk and Change & Problem Management processes.
- TIL Foundation certification (highly desirable).
- Have an interest in and ability to understand and support new technologies.

**You are**:

- An effective communicator: Ability to effectively communicate technical concepts and solutions to both technical and non-technical stakeholders.
- A problem-solver: Proficiency in identifying and resolving issues within the ServiceNow platform and related processes.
- Adaptable: Capability to adapt to changing technologies, requirements, and business needs within the IT service management environment.
- Collaborative: Aptitude for collaborating with cross-functional teams to implement and improve ServiceNow processes and functions.
- Proficient in time management: Skill in prioritising tasks and managing time efficiently to meet project deadlines and service level agreements.
- Through and have attention to detail: Thoroughness in ensuring accuracy and completeness in ServiceNow configurations, implementations, and documentation.
- An analytical thinker: Ability to analyse data, trends, and user feedback to optimize ServiceNow workflows and user experiences.
- Customer service orientated: Dedication to providing excellent customer service and user support within the ServiceNow environment.
- A continuous learner: Eagerness to stay updated with the latest developments in ServiceNow and related technologies to enhance skills and knowledge.

**Other information**:
**Diversity Equity and Inclusion**

We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favorable treatment, nor be disadvantaged by any conditions or requirements which are irrelevant.