Cloakroom Operative

The Arenas host events over 210 days a year and welcomes 700,000 to 1million visitors to each venue, ranging from world-famous musicians like: Justin Bieber, Take That, The Who, & Championship sporting events like World Darts, World Athletics, Crufts and many more - every day is different.

As a Cloakroom Operative you will offer a service for storing customers personal items, with emphasis on brilliant customer service, deal politely and courteously with any requests for help, information, advice or queries asked by visitors, event planners, client and take in customers coats and luggage and store correctly in the cloakroom, delivering an exceptional service to all visitors. You will also take direct interest in the health & safety of yourself, and others who may be affected by your work activities, always maintain health & safety standards.

**Main Duties**
- To ensure customers personal belongings are taken in and stored correctly in the cloakroom
- To ensure company provided uniform is kept clean & tidy and is always worn whilst at work. Identity badge must always worn & visible
- Ensure all services are delivered safely in line with all OCS operating standards, reporting all accidents & dangerous occurrences to your supervisor

**To be successful, you will need**:

- Experienced in the Events industry, preferably in a service-related field
- Proven ability to deliver a quality customer experience
- Problem solving skills, ensuring issues are quickly & effectively resolved
- Ability to use own initiative & confidence to make quick decisions
- Experienced in working in a fast-paced environment

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.