OCS Support Engineer

2 weeks ago


London, United Kingdom Emprego UK Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

***What you'll do**
- Operationally support Sky's OCS solution for Projects, Change Requests (CRs) and incidents.
- Provide 2nd/3rd line support for Sky Mobile covering the Sky OCS platform and its interactions with all Mobile Network Elements/Systems/Services on Sky's MVNO platform.
- Providing support as required to the Sky Network Operations team for handling fault resolution for Sky mobile subscribers.
- Work with 3rd party suppliers in developing, implementing and validating solutions to production problems without customer impact.
- Monitoring of alarms and system health. Reacting, investigating, and resolving faults generated by the OCS
- Proactively use critical metrics, stats, and analysis to spot and track trends and areas of concern, highlighting issues and taking appropriate actions to resolve
- Work cross-functionally with other technology and business stakeholders to deliver change safely on the platform.
- Become the Authority in the Sky technology stack which sit between the mobile core network and business support infrastructure (OSS/BSS).

***What you'll bring**
- Hands-on experience working in the Mobile Telephony industry preferably on an OCS or alternatively any charging platform (rating / billing).
- Experience in maintaining High Availability (HA) systems.
- A solid understanding of network level protocol
- Good working knowledge of a number of the following technologies: Shell scripting, Kubernetes, Kafka/Hadoop, PostgreSQL (or similar)
- Combination of analytical and technical skills including scripting, database technologies and web services
- Superb communication skills both written and verbal with the willingness to learn new technologies and systems.

***Team overview**

**Group Communications & Infrastructure**

Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you'll work alongside experts in broadband, telephony, mobile, cloud and infrastructure. We're the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more.

***The rewards**

There's one thing people can't stop talking about when it comes to **#LifeAtSky**: the perks. Here's a taster:

- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at a best-in-class rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences

***Inclusion & how you'll work**

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

***Your office space**

**Brick Lane**

Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.

**We'd love to hear from you**

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.


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