Business Assurance Executive

2 months ago


London, United Kingdom Currys Full time

**DESCRIPTION**:
London (Hybrid Working)
Permanent
Full Time

Grade 3

Responsible for assisting with all business assurance activities within iD. This role is directly focused on ensuring the iD has relevant controls, KPI’s, and assurance processes are initiated and optimised with key third party suppliers to ensure performance stability, and to proactively identify issues/concerns before they become critical business incidents.

Ensuring that customers are accurately billed with services correctly setup and tested, and that iD has the correct controls in place to deliver accurate billing and charging across the service offerings with specific relation to Ofcom Metering and Billing audits.

**Key Role Responsibilities**
- Weekly reporting of key performance of business assurance success, thresholds, and controls
- Review the performance of relevant suppliers - Service Level measures, providing clear reporting, and challenging suppliers where SLAs are not met
- Ensure new products/services are setup and tested appropriately and arcuately before being made available outside the business
- Maintain existing propositions and identify robust processes to support future propositions, ensure supply of SIM cards and other essential business services are accounted for such as Device Testing and MSISDN management
- Implementation of new business rate changes, and new Shortcodes in line with 3UK commercials, and ownership of Tariff Configuration management within iD
- Management of key third party suppliers for Second Line/Credits and the management of customer Life Events within CMP
- Work on key strategic projects and initiatives, supporting the wider MVNO team with decision making and execution of exciting changes and innovative initiatives
- Related Internal and 3rd Party supplier service performance, delivery, and PO management
- Audit and control owner for business assurance
- Device Testing, SIM/MSISDN supply chain management

**Key Skills, Qualifications & Experience**
- Previous business assurance or operational experience within a telecoms business
- Previous experience managing suppliers
- Experience in building effective business controls and processes
- Ability to effectively work within an externally regulated environment
- Good technical understanding of services and Telecoms
- Project experience

**We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including**
- Competitive pension scheme
- Access to discretionary company bonus scheme
- Life Assurance
- Staff discounts and offers
- Employee assistance programme
- Cycle to work scheme
- Hybrid working; arrangements will depend on your role and business requirements. You could be working from our primary Currys Campus at Waterloo (WeWork), meeting & collaborating at Currys regional workspaces or working from home

**Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it**
LI-Hybrid



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