User Directory Services, Identity and Security

3 weeks ago

East Midlands, United Kingdom Post Office Ltd Full time

**Summary**:
**Grade: 3B**
**Contract Type: Permanent**
**Location: Chesterfield/London/Hybrid**
**Reporting to: Head of EUC Technologies**
**Division: Technology**

**The Purpose of the Role**:
To identify and drive modern identity and authentication technologies. To provide support and guidance on federated services and approaches to securely connecting with 3rd parties and the goal to provide users with a seamless authentication experience. To provide capabilities to ensure users can gain the accesses required to perform their duties in a secure and managed manner.

To own and input to:

- strategic decisions
- design governance
- change implementation assurance
- test monitoring

To educate service desk Colleagues and provide last line of support.

**Principal Accountabilities**:
Working directly into The Head of EUC Technologies the User Directory Services, Identity and Security Technology Specialist will be responsible for the management of Post Office’s identity solution and corresponding directory services technology touch points. The current solution is based around Microsoft Identity Manager (MIM), Azure Active Directory, ADFS and Microsoft PKI.

Working closely with internal Teams and 3rd parties the individual will be responsible for shaping and implementing the strategy for Post Office identity and directory services systems to align with business requirements.

The role will also be responsible for ensuring robust processes are implemented and managed to ensure safe and controlled delivery of changes and releases across the branch and colleague estate e.g., Product upgrades, expanding the SSO capabilities, and providing expertise into the Problem management process and last line Incident Management.

The User Directory Services, Identity and Security Technology Specialist will successfully transcend differing levels of knowledge and capability to identify and drive modern identity techniques, frictionless authentication strategies, privileged access control, assist with strategic decisions, design governance, change implementation assurance, test monitoring, training of service desk and provide last line of support for authentication, identity, certificate and directory services issues across the Post Office estate.

The individual will be collaborative and have a love for learning, a passion for diagnosing and solving often complex IT problems, and a commitment to process automation, streamlining and improvement.

Key accountabilities:

- Subject Matter Expert on Directory Services, identity, authentication, and Single Sign-on technologies
- Responsible for the strategic design, implementation, and governance of a variety of EUC (End User Computing) technologies managed by the EUC service providers, such as:

- Microsoft Identity Manager (MIM) identity servicing and lifecycle management (JML, etc.)
- Standards definitions and management for Azure Active Directory
- Ensuring Single Sign-on capabilities utilizing ADFS, Azure AD for SSO
- Supporting the scope and capabilities of Active Directory Certificate Services

- Working with networking to ensure that user data traffic is secured through technologies, such as VPN or Zscaler
- ForgeRock within the Branch estate
- Principles around Microsoft Privilege Identity Management (PIM) and future Privilege Access Management requirements
- Work with third party suppliers to design solutions and implement according to design
- Assist with planning, designing, developing, and implementing future identity and authentication-based solutions
- Involvement in projects through the following stages of the lifecycle - design, implementation, transition to service, in-life best practice guidance, support, and roadmap advice
- Provide 4th line, major incident, and problem escalation support
- Review and recommend approaches for implemented technologies with a view to improving, streamlining or cost saving
- Assist and educate other Post Office teams
- Work with the EUC provider and Security teams to resolve security vulnerabilities identified by vulnerability scanning

**Qualifications, Experience & Skills**:

- Knowledge and skills required- Ability to be the Subject Matter Expert (SME) in all technologies included within the remit of the User Directory Services, Identity and Security Technology Specialist
- Able to gain the trust and confidence of internal or external project, service, or delivery teams
- Excellent stakeholder management skills at all levels of the organization
- Excellent team leadership skills
- Strong technical understanding across directory services and identity technologies
- Ability to take your own initiative and be effective
- Good attention to detail and ability to absorb and challenge large volumes of new information to drive decision-making
- Excellent organisation, time management and workload prioritisation skills
- Excellent communication skills, both written and verbal

Experience Required
- Experience of producing detailed de

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