Shift Leader

**Location**:Thayer Street, London W1U 2QL

**Reports to**: Site Bakery Lead

**Position Overview**:
*BRAND NEW STORE OPENING*

As a Shift Leader for Buns From Home Bakery, you play a crucial role in assisting the Site Bakery Lead, ensuring the successful operation of the bakery during your shifts. You'll step up as the leader in their absence, making certain that both our team and our customers experience the excellence and warmth that defines our brand.

**Key Responsibilities**:
**Shift Management**:

- Oversee the operation of the bakery during assigned shifts, ensuring smooth workflow and efficient service.
- Coordinate team roles during shifts, balancing workload and optimizing productivity.

**Keyholding and Security**:

- Manage opening and closing procedures for the bakery during your shifts.
- Safeguard bakery security, ensuring all protocols are followed.

**Team Support and Guidance**:

- Offer guidance and support to bakery staff during your shifts, ensuring protocols are adhered to and high-quality service is maintained.
- Assist the Bakery Lead in conducting training sessions for newer team members.

**Customer Service**:

- Address customer inquiries, feedback, or complaints, ensuring they have a positive experience.
- Ensure that service standards are upheld consistently during your shifts.

**Hygiene and Cleanliness**:

- Oversee the maintenance of hygiene and cleanliness standards in both front-of-house and back-of-house areas.
- Ensure cleaning schedules are adhered to during your shifts.

**Stock Monitoring**:

- Monitor inventory levels during your shifts and communicate any shortages or discrepancies to the Bakery Lead.
- Ensure products are displayed and stored correctly.

**Reporting and Communication**:

- Communicate any significant incidents, feedback, or operational challenges to the Site Bakery Lead post-shift.
- Assist in documenting daily sales, wastage, and other operational data as needed.

**Key Performance Indicators**

**Shift Operational Efficiency**:
**a.** Punctuality: Ensure timely commencement and wrap-up of shifts, maintaining consistency across the board.

**b.** Workflow Optimization: Maintain efficient service during shifts, achieving targeted sales without compromising on service quality.

**Team Management**:
**a.** Team Coordination: Efficiently distribute roles among staff during shifts, ensuring balanced workload.

**b.** Training Efficacy: Assist in onboarding and training, ensuring new staff meet operational standards within their probationary period.

**Security and Keyholding**:
**a.** Safety and Security: Ensure zero incidents related to security breaches or lapses during shifts.

**b.** Protocol Adherence: Maintain strict adherence to bakery's opening and closing procedures.

**Customer Experience**:
**a.** Customer Feedback: Consistently garner positive feedback from customers, with a focus on service speed and quality.

**b.** Issue Resolution: Address and resolve any customer complaints or issues during shifts promptly and professionally.

**Hygiene and Presentation**:
**a.** Cleanliness Standards: Uphold immaculate cleanliness standards, achieving consistently high scores in any surprise or scheduled audits.

**b.** Product Presentation: Ensure bakery products are displayed attractively and stored under appropriate conditions during shifts.

**Inventory Management**:
**a.** Stock Reporting: Monitor and accurately report stock levels, identifying potential shortages and ensuring timely replenishment.

**b.** Wastage Reduction: Monitor and reduce product wastage during shifts, aiming for mínimal loss.

**Communication and Reporting**:
**a.** Incident Reporting: Promptly communicate any significant incidents or operational challenges to the Site Bakery Lead.

**b.** Operational Data: Assist in the accurate recording of daily sales, customer footfall, and other relevant metrics.

**Qualifications & Experience**:

- Prior experience in a supervisory or team lead role within the food & beverage sector, preferably in a bakery setting.
- Strong understanding of health and safety protocols in a food service environment.
- Effective communication and team collaboration skills.
- Demonstrable capability in handling operational challenges with a calm and efficient approach.

Join the Buns From Home community and contribute to our story of community, quality, and delectable baked delights. If you thrive in leadership roles and are eager to ensure our brand's standards are upheld with every shift, this is the role for you.

**Salary**: £12.50 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
- front of house: 1 year (required)
- Supervising experience: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person