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Customer Service Administrator

4 months ago

Exeter, United Kingdom Office Angels Full time

**TITLE**: Customer Service Administrator

**LOCATION**: Exeter and some hybrid working available

**SALARY**: £22,000 plus great benefits - 6-month fixed contract - potential to go permanent

**HOURS**: Full time, Monday to Friday, 37.5 hours between the hours of 8 and 5 e.g. 8am-4pm, or 9am-5pm

**BENEFITS**: 25 days holiday plus Bank Holidays, free on-site parking

**THE COMPANY**: This nationwide company prides itself on providing people-first, services across a range of community-facing assets and infrastructure, including delivering Facilities Management to homes, schools, and universities.

**THE ROLE**: We are looking for an administrator who has great people skills and loves to build relationships in a busy and friendly office. You will assist on all general office admin, including invoicing and purchase orders, you will alsobe the main point of contact for the helpdesk for contract queries, liaising and updating high-profile contracts, managing the internal database and providing excellent levels of customer service to all customers, partners and clients.

**DUTIES WILL INCLUDE**:

- Be the initial point of contact for finance on the contract (raising purchase orders, invoicing)
- To help support the delivery of planned and reactive maintenance
- To support/cover the helpdesk functions on a daily basis
- To coordinate internal and external persons responsible for outstanding works requests on the helpdesk
- To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service
- To assist with the administration of sub-contractors and suppliers
- To provide a high level of customer service to clients
- To work collaboratively within a small team to achieve shared objectives
- To receive and make welcome all visitors to site ensuring they are appropriately hosted, and their visit is planned correctly
- Provide general administrative support to the contract

**EXPERIENCE & SKILLS**:

- Ability to work and prioritise under pressure
- Good IT skills including MS Word
- Good level of interpersonal and customer service skills with all levels of staff an clients
- Good level of spoken and written English
- Continual improvement ethos with strong customer focus
- Thorough attention to detail
- Self-managing and able to work on own initiative

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.