Switchboard Operater

Job Title: Contact Centre Operator

**Responsibilities**:

- Act as the first point of contact for incoming 101 calls into the Force Contact Centre
- Triage calls based on threat, risk, and harm
- Provide information, advice, and guidance to callers, directing them to the appropriate resources or agencies
- Accurately record incident reports and information
- Conduct risk assessments for each contact received
- Handle emotionally distressed, vulnerable, or crisis callers appropriately
- Comply with professional standards and codes of conduct
- Manage and handle sensitive data in accordance with regulations and policies
- Undertake shift work covering 0645-2400, 7 days a week

**Requirements**:

- Ability to work flexible hours due to dynamic demand
- Familiarity with National Decision Model (NDM) and Threat, Harm, Risk, Investigation, Vulnerability, Engagement (THRIVE)
- Strong communication and interpersonal skills
- Adherence to data protection regulations
- Willingness to work with disturbing evidence or in challenging situations
- Capability to work with vulnerable individuals
- Comfortable working in an environment with potential for conflict or violence

Location: Crownhill, Plymouth or Middlemoor HQ, Exeter (Please specify preferred location)
Rates:

- Monday to Friday: £12.74 per hour (inclusive of shift allowance)
- Weekends: £18.40 per hour (inclusive of shift allowance)
- Bank Holidays: £24.06 per hour

Part-time positions will be considered but may not receive the same allowances.
To ensure applicants are suitable for this role, a medical assessment questionnaire will be conducted, and a consultation with the Occupational Health Support Unit may be required.
Thank you for your interest in this position. For anymore inforamtion please conatct Lewis on O1772 208962.