Debt Administration

The post will support the debt advice caseworker. You will need to have previous experience of administrative work, a good telephone manner and be a good organiser with ability to prioritise your time. Excellent IT skills are essential and you should enjoy working as part of a busy and motivated team.

**Correspondence, and other documents**Open and deal with incoming post, with the caseworker where necessary.
Process external post.
Word process letters, documents and scan items to appropriate software.
Assist with compiling Financial Statements and check proof of income and expenditure.
Make appointments.
Make referrals where appropriate to external agencies.
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**General Administration**

Use photocopier and other office equipment as appropriate.

Create and maintain filing systems in accordance with the Citizens Advice systems and procedures.

Maintain diaries and work records.

General administrative duties.

Abide by Health and Safety guidelines and share responsibility for own safety and that of colleagues.

Ensure that all work undertaken reflects and supports the Citizens Advice service’s equality and diversity strategy.

Other administrative tasks as requested by the project manager or case workers

**Person specification**

**Essential**

1. Ability to commit to and work within the aims, principles and policies of the Citizens Advice Service.

2. Proven ability and willingness to work as part of a team providing administrative support and to maintain office systems.

4. Experience of and ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.

5. Ability to monitor and maintain own standards, including working with confidential and sensitive information

6. Good verbal and written communication skills, including the ability to deal appropriately with a range of people both by telephone, in writing and face to face.

7. Proficiency in using IT systems and packages, including MS365 suite, and other electronic resources for the preparation of reports and submissions, diary management and communications