Dementia Adviser

**About The Role**:
**Location**:Office based in Warrington, with some homeworking.

**Hours**:35hrs per week including Evenings & Weekends on a Rota Basis
** Or**
***28hrs per week including Evenings & Weekends on a Rota Basis.

We have an exciting new opportunity for an empathetic and motivated individual to join us as a Telephone Dementia Adviser in our Warrington office.

Your role will sit within our national Alzheimer’s Society’s telephone service and currently operates seven days a week covering Monday to Wednesday 9am-8pm, and Thursday to Sunday 9am-5pm. It’s the first point of contact for anyone calling us who has been diagnosed with Dementia or their immediate families, friends and carers.

During these calls you will assess their needs sensitively, guiding them to other services and networks in their local area where necessary. At times these calls can be emotional and challenging for a number of reasons, so patience and compassion is needed to build trust with the caller and get the best possible outcome for everyone concerned.

The service also receives calls from local community services and national services seeking support and guidance on all aspects of Dementia and those affected by the condition.

**About you**

You will have:

- Previous experience in a telephone-based or customer facing role.
- Fluency in English, although additional languages would be an advantage.
- Good written communication skills.
- Ability to actively listen, capture and accurately record important information.
- Familiar with CRM Systems (Customer Relationship Management).
- An understanding of Dementia.
- Health and Social care qualification, such as NVQ level 3 or equivalent would be an advantage.
- You should also be able to work in the office at least two to three days a week and whilst working from home commit to regular evening and weekend working as part of a rota.

**What to expect**

Based in our Warrington office you will join a team of people who are passionate and want to improve the life opportunities of people living with dementia and those close to them.

If you use public transport our office is conveniently located close to Warrington Central Station and Bus Terminals, and for those that drive we have free onsite parking making it an easy commute from the surrounding towns and cities in the area.

As part of your probationary period, you will have a twelve-week induction plan. This has been designed to give you the skills and knowledge to become a trusted expert in your role and together we’re committed to learning from and supporting each other to achieve more.

Some other benefits you can expect are:

- Competitive Salary.
- 25 Days Holiday plus Bank Holidays.
- Paid Wellbeing Days.
- Pension scheme.
- Bupa Healthcare Cash Plan.
- Free Refreshments.
- Money towards equipment when working from home.
- Leisure and Retail discount scheme.
- Learning and Development opportunities.
- Option for Flexible working, supporting a healthy work/life balance.

**About Alzheimer's Society**:
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

**Our Values**

We are **Determined to make a difference** when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a **Trusted expert**, listening, learning and using evidence and experience. We are **Better together** by being open, combining our strengths, helping us to achieve more together. We are **Compassionate**, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

**Equal Opportunities**

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.