Contracts & Club Admin Assistant

7 months ago

Lancaster, United Kingdom Hilton Grand Vacations Full time

**JOB DESCRIPTION**

Job Title -** **Contracts & Club Admin Assistant

Employer - Diamond Resorts (a subsidiary of Hilton Grand Vacations)

Location - Flexible hybrid working arrangements may be available between remote working and our office in Lancaster

We are looking for a Team Member to join our Contracts and Club Administration Team, so if you have excellent communication skills, both written and verbal and are able to work on your own initiative as well as part of a team - we want to hear from you

Hours and shift pattern - This is a permanent position, working 40 hours per week, 8 hours shifts Monday to Friday (including half-hour paid break) between the hours of 8.00am to 8.00pm.

**WHAT WILL I BE DOING?**

Under general direction, the Contracts and Club Administration Team Member will be working within a multi-task, fast-paced environment providing support to our European Sales Team, Members/Owners and colleagues.

**ESSENTIAL JOB FUNCTIONS**
- Update tours, load contracts and produce contractual paperwork
- Producing daily / weekly / monthly reports
- Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation. Review and ensure we have up-to-date policy, procedure and process documents in place.
- Ensure the archiving and scanning of data and member files are completed
- Conduct remote sales purchase contract and associated consumer credit verifications for all purchases remotely.
- Member liaison / after sales care
- Club Member Process
- Transfer process
- Name changes
- Week Exchange Requests
- Surrender / Non-Qualified Relinquishment process

**Qualifications**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
- Excellent communication skills both written and verbal as you will be dealing with internal and external customers.
- Computer proficiency in Microsoft Word, Excel, Teams and Outlook
- Demonstrate ability to deliver excellent customer service/ care skills (work methodically and efficiently)
- Proficient in time management; the ability to organize and manage multiple priorities
- To be able to deal with tasks quickly and efficiently, as well as with accuracy and great attention to detail
- To be able to plan, organise and prioritise workload to achieve deadlines.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
- Be able to work within a multi-task environment
- Ability to take initiative and effectively adapt to changes
- Able to establish and maintain cooperative working relationships
- Be a Team Player, using sound judgement to work independently, working with mínimal supervision
- Maintaining a high level of focus although there may be both interruptions and distraction***

**BENEFITS**
- Benefits that support Team Member health and financial wellbeing, including eligibility to an Employee Assistance Programme giving employees 24-hour access to unlimited 1-2-1 counselling, wellbeing support and guidance
- Hotel discounts for Team Members, family and friends
- An open-minded culture committed to diversity and inclusion
- Encouraging networking with colleagues
- Comprehensive training programme and online learning
- Access to discounts and savings across major retailers through our perks at work scheme***

**HOW TO APPLY**

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