Volunteer Coordinator

Bradford Teaching Hospitals NHS Foundation Trust is seeking to recruit an experienced and motivated Volunteer Coordinator to join our relaunched Voluntary Services team.

This is an exciting opportunity to be part of the growth and development of volunteering across the whole of Bradford Teaching Hospitals.

Our volunteers make a real difference to the experience of people who access our services, their carers and families, complimenting the work of our paid staff. We are committed to ensuring all our volunteers feel valued as part of the wider organisation and we are looking for individuals who have a positive and friendly nature.

Voluntary Services at Bradford Teaching Hospitals NHS Foundation Trust has undergone a redesign over the last 12 months and as we are expected to see volunteer numbers rise signifcantly, the Volunteer Coordinator will support the day-to-day management of volunteers across all sites, whilst supporting the development of new volunteer roles across the Trust.

As a visible member of the Voluntary Services team, the post holder will be responsible for the recruitment of volunteers, whilst coordinating and facilitating the mandatory volunteer induction training, ensuring the effective and safe management and support of volunteers across the trust.

The post holder will ensure staff from a broad range of services feel supported in supervising their own volunteers, ensuring they are aware of all volunteer processes.

You will need to be comfortable working confidently on your own initiative and an effective team player. You will have a positive approach to volunteers and have an empathetic and friendly nature.

If you enjoy working with volunteers and have a passion for enhancing the experience our patients receive, then this might be the role for you.

Please note this role is 30 hours per week and based at Bradford Royal Infirmary, however travel to other sites will be required.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

- We value people
- We are one team
- We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

BTHFT is expected to see numbers of volunteers rise significantly, after the relaunch of Voluntary Services at the Trust. The post holder will support the Head of Volunteering in developing meaningful and impactful volunteer roles across the trust, ensuring staff feel supported in the volunteer processes. The post holder will be responsible for ensuring all volunteers are managed on a day to day basis, making judgements which require analysis on a variety of volunteer and administrative problems. The post holder will support volunteers on their volunteering journey, meeting with them across the various wards and departments, ensuring they feel valued in their role.

The post holder will be responsible for the recruitment of volunteers, whilst coordinating and facilitating the mandatory volunteer induction training ensuring the effective and safe management and support of volunteers across the trust.

The post holder will
- Support the development of new meaningful and impactful volunteer roles across the Trust.
- Recruit and deploy volunteers to roles across the Trust, ensuring volunteers are appropriately trained and supported for the role they are undertaking in line with Trust volunteer procedures.
- To coordinate and facilitate the mandatory volunteer induction and training.
- Support staff across the trust to manage volunteers, ensuring volunteers receive regular 1:1 supervision.
- To engage with existing and new volunteers to ensure they feel valued in their role and have an excellent volunteering experience.
- To support the rewards and recognition of volunteers

Main duties
- To support the Head of Volunteering in the recruitment and mandatory induction of volunteers.
- To plan and facilitate an accessible mandatory volunteer induction training, whilst supporting volunteers to complete training online.
- To ensure volunteers receive a local service induction.
- To use the Volunteer Management Database Assemble, as required for the management of the volunteer journey.
- To work with staff to identify opportunities where volunteers could enhance the delivery of Trust services, meeting the needs of our patients, carers and their families.
- Ensure volunteer roles are safe and well managed, including risk assessments.
- To ensure volunteers receive regular 1:1 support, ensuring their identified development needs are met in line with their personal development plan and volunteer pathways. Including supporting volunteers to access the Volunteer to Career pathway.
- To support volunteers health and wellbeing within policy.
- To ensure any required monitoring of volunteer activity is completed.
- To be the point of contact for volunteers to raise any concerns or issues.
- To escalate