Courier Customer Services

1 month ago


London, United Kingdom First Choice Staff Full time

Courier Customer Service Agent required to join busy courier team within niche market working a shift of Sunday to Thursday

You will have worked in a similar role for around 2 years plus and be confident in duties as listed below:
Major

**Responsibilities**:
To receive on-line / phone job orders from clients and set up the job accordingly.

(which includes routing, classifying of service type, packaging requirements, establishing a deadline, and printing the job order).

To despatch collection requests, Provide Export Instructions to Exports / Service Partner where applicable

To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).

Personal Characteristics

Works well unsupervised and under pressure.

Is confident when dealing with clients.

Create a positive work environment.

Strong team player

Salary GBP24k-GBP29k (depending on skills & experience)

Hours 9-5.30

IND1


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