Locality Co-ordinator

Our Health and Wellbeing Team is seeking to appoint a Locality Coordinator, based with the Coastal Locality at Teignmouth Hospital.

You will be a central co-ordination point for the local multi-disciplinary teams including both health and social care.

You will liaise with health and social care colleagues in the local and wider community, including voluntary sector representatives to try to aid the safe and independent living of complex clients in the community.
- Liaise with health and social care colleagues in the local and wider community including voluntary sector representatives to try to aid the safe and independent living of complex clients in the community
- To support health and social care team colleagues in the utilisation of a range of case finding tools. These tools will help identify people at risk of loss of independence, potential risk of unnecessary admission to hospital or longer-term care.
- To be responsible for a high-quality customer service function in recording contact information, supporting the initial prioritisation of contacts, subsequent feedback and on-going liaison with referrers and relevant others.
- To maintain IT based information systems and take a key responsibility for the production of key performance data.

This post is based with the Coastal Locality at Teignmouth Hospital.

You will be joining a truly multi-disciplinary team which aims to prevent hospital admissions, facilitate safe and effective discharges home and support patients to maintain independence in their own homes.

Our Health and Wellbeing Team is an integrated professional team which includes Co-ordinators, Social Care, Community Occupational Therapy, Community Physiotherapy, Intermediate Care, Community Nursing, Pharmacy, Dietetics, Support Workers and Volunteering in Health.

Why work with us

Communication and Working Relationships
- On a daily basis communicate with colleagues from the Health and Social Care team and ensure that relevant information is shared between professionals to aid management of complex clients in the community.
- Contact clients on the phone to gather or provide information; this may include people with varying degrees of communication difficulties for example dysphasia, sensory impairment or mental health issues. The co-ordinator must show empathy, remain calm and display negotiation skills when dealing with these situations and also ensure the ability to manage clients who may be low in mood, lacking in motivation, or angry/upset about their current circumstances.
- To form strong links and work closely with all members of the Multidisciplinary team as well as outside agencies on a regular basis. For example, communicate the need to regularly liaise and discuss patients with occupational therapists, physiotherapists, district nurses, GPs, staff in acute hospital settings, community mental health nurses, social care workers and private providers of care.
- To contribute to multi-disciplinary team meetings in relation to current caseloads and implementation of actions required for example organising of home assessment visits, discharges, transport bookings and requesting packages of care.

Planning and Organisation
- To be able to work in a demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
- To be able to multi-task, show good time management skills be being able to re-prioritise your workload at short notice.
- To be able to communicate well and effectively with the multi-disciplinary team to identify risks and urgent work that requires action.
- Demonstrate the ability to complete duties independently, whilst maintaining a high quality standard of work.

Coordination for Intermediate Care Team
- Co-ordination of the daily multi-disciplinary meetings and other relevant meetings designed to aid management of complex clients living in the community.
- With assistance from professional colleagues, screen and triage referrals to health and social care, obtaining further info where required, so a decision can be made about the best pathway for new referrals.
- Awareness and involvement in primary care core group discussions designed to support those clients who are the most vulnerable people living in the community. This may include generating lists of clients to be discussed and gathering information updates from any relevant professionals.
- Follow up outstanding activities with non-attending team members and feedback on cases where appropriate.
- As a member of the multi-disciplinary team, continue developing and expanding on the good working relationships that exist between all services.
- To coordinate short term intermediate care placements (following the local procedure) including the completion of relevant paperwork and entering of this information onto relevant systems and spreadsheets.
- To participate in local service development activi