Team Leader

4 weeks ago

Nottingham, United Kingdom Leicestershire County Council Full time

**Organisation**: Leicestershire County Council

**Work Location**: Loxley House, Station Street, Nottingham, NG2 3NG / Hybrid

**Worker Category**: Hybrid Worker (Required to work from the office 1 day every 3 weeks)

**Salary: £33,060 - £36,660 per annum**

**Working Hours**:FTE 37 hrs (**Mon - Thurs: 08:30-17:00, Fri: 08:30-16:30)

**Contract Type**:Permanent

**Closing Date**: 4th March 2024

**Interview Date(s)**: 8th March 2024

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

EMSS is looking for a Full time Collections Team Leader to join their expanding busy team. EMSS are going through an exciting period of growth and have a new Credit Control Team Leader opportunity available within our team.
The postholder will be responsible for mentoring and developing an established team of credit controllers. In addition to managing and motivating the team, the postholder will be expected to identify gaps in processes and work towards finding necessary improvements to ensure the service EMSS provides is effective and

**About the Role**
- Direct day to day management of a team of credit controllers
- Responsible for the team’s monthly cash collection
- Setting, monitoring, and reporting on individual KPI’s ensuring all cash receipts are analysed to provide the team with doable but challenging targets
- Providing regular reports on team performance
- Support management with data insights by creating comprehensive and compelling reports and data analysis
- Conducting performance reviews, ensuring ledger reviews are scheduled weekly and 121 meetings are held monthly to ensure the reduction of the past due debt in line with expectation and targets set
- Acting as an escalation point for aged debt to ensure focus is maintained
- Liaise directly with colleagues within the partner councils and EMSS customers to provide resolution of operational issues
- Reviewing unallocated cash and proactively identifying areas for improvement, working closely with AR Transactional team leader
- Project planning and onboarding of new customers
- Benchmarking the service against other external Finance providers to ensure the service is within the industry standards
- Identifying process inefficiencies and implementing continuous improvements
- Liaising with auditors and providing required information within tight deadlines
- Providing ongoing training, coaching and development opportunities for existing team members
- Leading the recruitment process for credit control staff, ensuring a comprehensive induction is provided to new team members
- Work closely with the manager to understand market trends and identify potential Risks due to economic climate
- Negotiate Payment terms that fall within their limit
- Review and monitor debt status to ensure reporting accuracy
- Conduct periodic reviews of existing customers to assess creditworthiness
- Assist management with ad hoc tasks and/or team projects as and when required

**About You**
- Previous years’ experience as a credit controller
- Previous years’ experience in a Managerial or Team leader/Supervisor role
- Demonstrate/give examples of Line Management success/results.
- Successful track record in driving continuous improvement
- Managing projects and initiatives end to end
- Working within a fast-paced environment
- Demonstrate ability to manage multiple and conflicting deadlines to prioritise tasks
- Use of the Oracle financial information system or similar, e.g. a large Enterprise Resource Planning (ERP) system, desirable
- Attention to detail with a focus on accuracy and quality.
- Clear and concise written communication and good interpersonal / verbal skills.
- Ability to work effectively as part of a team.
- Ability to effectively resolve invoice queries by liaising with internal and external colleagues.
- Ability to lead the conversation in meetings with partners and customers to achieve the desired result.
- Planning and organisational skills.
- Ability to prioritise and organise own time
- Strong analytical and diagnostic skills along with being a tenacious problem solver
- Strong work ethic with energy, drive, and enthusiasm
- Professional and Organised
- Result Focused
- Work under pressure to a timelines and ensure team achieve required KPI’s
- An understanding of the Order to Cash process including debt collection.
- Able to manage a large customer Portfolio and escalate matters where needed.
- The use of ICT systems, including Word, Excel, Outlook and Access.
- Passion for data analysis and intermediate level excel skills (Competent with Excel Vlookups, Pivot tables, Charts & Formulas - Macros experience desirable

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

**Interested in Flexible W

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