Former Tenant Arrears Officer

**Former Tenant Arrears Officer**

**Salary - Grade E - £26,421 - £28,770 per annum**

**37 hours per week**

**Hybrid working - home and office based**

**Permanent**

**NCC Housing Services are committed to creating homes and places where people want to live and providing rewarding careers within the communities that we serve.**

**About the role**:
Working in the rents and leaseholder team as a former tenant arrears officer, we will look to you to provide an effective and customer focused former tenant debt collection service which includes the maximisation of financial income to Nottingham City Council Housing Services. You will act as a point of reference and provide advice, support and expertise to colleagues relating to former debt and arrears matters for the Company.

**As a Former Tenant Arrears Officer you will be responsible for**:

- You will ensure the effective recovery of outstanding former tenant & leaseholder arrears and debts
- Contacting and meeting with former tenants to discuss arrears and advise, help and support them to pay off their debts
- Using an innovative approach you will work to improve debt recovery, while maintaining essential procedures and adhering to guidelines
- Monitoring the former debt performance management, including the writing of management information reports and providing detailed statistical analysis
- You will display the ability to develop and present written or verbal information in a clear and concise manner.
- Responsible for developing and maintaining effective working relationships and liaison with partner debt collection agencies.
- Utilise your knowledge and understanding of legislation and best practise in relation to debt recovery to achieve company targets

You will possess good interpersonal skills and a proven ability to communicate effectively at all levels and with a diverse customer base. With a highly customer focussed approach, sensitivity when required and demonstrate sound problem-solving skills. You will have an organised approach to working under pressure.

**More Info & How to Apply**:
For more information on the NCC Housing Services team, click here.

**Benefits & Rewards**:

- As one of the largest employers in Nottingham, NCC offers a wide range of roles across a range of services. In return for your skills, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:

- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
- Smart working - to support your work life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more
- Please see our website for more details: Employee Benefits - Nottingham City Council Careers.

**Our Commitment to Inclusion**:
**NCC Values & Behaviours**:
Across all functions and departments of NCC we have a set of core behaviours that support our aims and help us to deliver the best possible services to residents across Nottingham:
Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements.

Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct.

Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements.

Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.

Keywords: debt, debt recovery, income management, rents, rental, leaseholder management, Customer service, tenancy management, customer support, tenant support, client care, communication, Support, council, local authority, training, public sector, pension, Nottingham, East Midlands, housing, affordable homes, housing services

**Job Types**: Full-time, Permanent

**Salary**: £26,421.00-£28,770.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Flexitime
- Sick pay
- Store discount
- Unlimited paid holidays
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Debt recovery: 1 year (preferred)

Work Location: Hybrid remote in Bilborough, NG8 3BB