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Lettings Administrator

3 months ago

Lancaster, United Kingdom Escape Campus Student Accommodation Full time

Escape Campus Student Accommodation have an opportunity for a Full-Time Lettings Administrator. If you are looking for a great career working with a team of motivated people to provide an excellent level of service to all landlord and tenant clients whilst still prioritising work/life balance, we would love to hear from you.

**Job Summary**:
**React to reports of maintenance** issues from occupants during tenancies, using a range of means to assess and implement appropriate, cost effective and timely responses, working with other team members and contractors to ensure works are completed to a high standard, whilst liaising with tenant and landlord clients.

**Carry out mid-tenancy inspections** at properties, communicating and liaising with tenants and responding appropriately to any maintenance issues raised.

**Planning and co-ordinating end of tenancy maintenance and cleaning**, working with other team members to ensure properties are returned to their original condition in readiness for the start of new tenancies.

**Responsibilities & Duties**:

- Work diligently and enthusiastically alongside the current team to provide an excellent service to our landlords and tenants.
- Be an active part of the ongoing development and expansion of the company.
- To nurture and develop good relationships with tenants and landlords.
- Produce accurate written and oral reports when requested.
- Take part in any training appropriate to the position.
- Develop good knowledge of relevant letting legislation and work with the team to ensure the company and its responses in relation to maintenance comply.
- Work to target times and communicate effectively with other staff members, tenants and landlords.
- Be prepared to be a proactive team member, assisting with other duties and tasks where appropriate and necessary.

**Experience, skills and attributes to include**:
Ideally a background in property management.

Ideally some experience of working within property maintenance.

Reliable, trustworthy and act with integrity.

Excellent verbal and written communication skills

Able to work as part of a team but with the ability to work with mínimal supervision when required

Excellent organisation, prioritisation and planning skills

Computer literate with experience of Microsoft Office and Outlook

Driving licence and own vehicle

**Things to consider**:
Disclosure and Barring Service (DBS)

As all our staff may have routine unsupervised contact with young adults we routinely undertake DBS checks on our staff. We are committed to equality of opportunity for all job applicants and aim to select people for employment on the basis of their individual skills, abilities, experience, knowledge and, where appropriate, qualifications and training.

We therefore consider ex-offenders for employment on their individual merits. Our approach towards employing ex-offenders differs, however, depending on whether the job is or is not exempt from the provisions of the Rehabilitation of Offenders Act 1974.

**Salary**: £25,320.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: ECLA2024