Go to Host

3 months ago

Northampton, United Kingdom ISS Facility Services Full time

**Go To Host**

**Location: Northamptonshire**

**Hours of work: 40**

**Contract Type: Permanent**

As a Go-To Host, your positive 'can-do' attitude and exceptional organisational skills set you apart. Your sociable personality enables you to effortlessly build rapport with colleagues and guests, fostering trusting relationships. You thrive in a team environment and derive satisfaction from helping others succeed.

Reporting to the Go-To Lead, as a Workplace Experience Host, you'll exceed expectations by making every encounter memorable and personal.

Serving as an ambassador for our brand principles and values, you'll embody outstanding service in all your interactions.

Your role extends beyond mere hospitality; you're the eyes and ears of assigned floors/buildings at the client's site, bringing the workplace experience to life. By offering a holistic perspective of the workday, you contribute to creating an environment where everyone feels valued and engaged. Join us in shaping exceptional workplace experiences that resonate with our brand ethos.

**Key Responsibilities**
- Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times
- Dealing with guest and colleague enquiries promptly and politely
- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
- Using the existing process and technology, assist in room booking and guest arrivals
- Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas
- Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
- Deliver occasional surprise and delight or pop-up events
- Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs

**Professional and Personal Competencies/Qualifications**
- Minimum 3-5 years customer services experience in dealing with Blue Chip/ High Touch clients
- High School or College Degree
- Proven track record of providing stellar customer service
- Proven ability to function successfully within a strong team environment
- Excellent telephone skills and verbal communication

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Work Location: In person

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