Skincare Specialist

We are looking for a part-time Skincare Specialist (Thursday to Sunday) for our appointment-only Studio, based in Chelsea, London. A Trinny London Skincare Specialist is the true heart of where all the magic happens. You are responsible for encompassing our mission of giving our customers the tools to be their best everyday using our highly active ingredients, delivered through an easy to understand personalised routine. You do this through combining your expert understanding of the skin with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody - and you can adapt your style to suit the needs of your customer.

**Welcome to Trinny London
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

**The Role**

Your key responsibilities will include but not limited to:

- You can work at a fast pace to achieve and exceed KPI’s.
- You feed on the buzz of achieving your goals and being the best, you can be
- “Teamwork makes the dream work” - is your working motto. You understand your impact and how vital your role is
- You can adapt to change last minute and be a real support to your managers and colleagues
- You put forward excellent skincare advice and an impeccable customer experience
- You are a Trinny London ambassador and want to pass on your knowledge to every customer
- You pride yourself on knowing your customers and ensure they return back
- You follow the company grooming standards to a tee - Fresh face and clean cut
- Provides the full Trinny London customer service experience, delivering sales to meet or exceed targets
- Meets or exceeds all personal goals to positively contribute to the studio team

Service
- Provides excellent customer service and product knowledge, offering full-service experience
- Positive representative of the Trinny London brand, always demonstrating professionalism and poise
- Support promotions, events and launches to deliver the intended experience for customers
- Consistently elevates own skin care skills
- Attends all required training and completes educational and developmental tools as assigned
- Develops knowledge of trends in industry to provide best service possible and shares with the squad

Operations
- Must adhere to all company policies and procedures
- Immediately reports any variances to a Manager or a People partner
- Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished
- Assists in the preparation and completion of accurate physical inventory as assigned
- Assists with non-sales tasks as assigned by Management and as part of the regular daily responsibilities
- Accurately ring sales and uses the POS correctly
- Follows all safety and emergency procedures
- Identifies potential loss prevention issues

**Requirements**:
The key skills and experience required for this role are:

- Retail on-counter experience in the luxury beauty sector required
- Hold NVQ2 and above or equivalent in Beauty Therapy.
- Excellent customer service, communication and organizational skills.
- Ability to multi-task and build relationships.
- Flexibility and the ability to handle change in a positive manner.
- Demonstrated ability to support business growth and consistently exhibits professional behaviour.
- Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.

We always love to hear from anybody interested in the Trinny London team Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

**Benefits**

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

- 28 days holiday inclusive of bank holidays
- Welcome to Trinny London Starter Stack and swag
- Company discount for yourself, your friends, and family
- EAP and Medicash
- Pension Scheme

**Equal Opportunities**

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.