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Customer Marketing Executive

4 months ago

Royal Tunbridge Wells, United Kingdom AXA Full time

**Description**:
It's an exciting time to join the Marketing Team at AXA Global Healthcare. As a Customer Marketing Executive you'll help our customers understand and make the most of their products, you'll look for ways to continually improve their experience and you'll champion the customer through change projects. At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and the Tunbridge Wells office in a way that works best for them, their team and our customers.

What you'll be doing:

- You'll create content and manage the delivery of a wide range of customer communications and documents - looking for ways to add value and maximise conversion rates for clients and end members. This will include quotes, customer welcomes and renewals and other policy communications.
- You'll support the implementation of product and regulatory changes, adapting customer communications and creating new ones when required. You'll continuously develop a good understanding of financial services regulations.
- You'll work closely with colleagues from across the business to fully understand the customer lifecycle and provide communications expertise on projects.
- You'll explore ways to improve the customer experience through effective communications - using insights and knowledge to identify and recommend ways to improve customer journeys.

**Qualifications**:

- Customer first mindset
- Problem solver
- Attention to detail
- Logical and analytical thinker
- Ability to prioritise and work to tight deadlines
- Customer focused
- Creative with copywriting skills
- Strong communication and interpersonal skills - to be able to effectively communicate and influence at all levels
- Highly organised with strong appreciation for project management principles
- Experience of working in a dynamic team environment, delivering work at pace, effectively yet within strict compliance guidelines

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA Global Healthcare, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £35,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.