Inpatient Access Administrator

1 month ago

London, United Kingdom Imperial College Healthcare NHS Trust Full time

We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients awaiting surgery, and will ensure they deliver excellent customer service and patient care at all times. You will be responsible for taking a large volume of calls from our service users, so an excellent telephone manner is imperative. You will also be required to support surgical bookings for our patients when required, and will be expected to organize pre-operative assessment bookings in line with their upcoming surgery.

You will need to be organized, a logical thinker, enthusiastic, and highly motivated. A cheerful, caring and kind nature is essential as part of our Imperial values, delivering the best in patient experience. The ability to communicate effectively on all levels, and with a variety of different stakeholders is imperative for this role.
- To provide a comprehensive and efficient Trust-wide booking service for patients.
- To work as part of the Elective Access team to provide the best possible customer service for patients and colleagues.
- To ensure that requests for Outpatient Appointment and Admissions are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the Patient Administration System (PAS) and other electronic and paper systems as required.
- To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients’ choice and the need to ensure that slots are not wasted.
- To work on a rotational basis covering the Elective Access Team telephones and reception desks, dealing with enquiries, providing directions and booking appointments and admissions as required.
- To contribute to the planning and implementation of change within the Elective Access Team.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert

  • Inpatient Access Administrator

    1 month ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients awaiting surgery, and will ensure they deliver excellent customer service and patient care at all times....

  • Patient Access Officer Inpatients

    4 weeks ago

    London, United Kingdom HCA Healthcare UK Full time

    Patient Access Officer **Location**: The Harley Street Clinic - Inpatients (on-site role) **Contract**: Full time - 37.5 hours/week on rotational shift basis (between 07:00 AM and 18:00 PM - Monday to Friday) **Salary**: £25,000 per annum **Employment Package**: We will look after you with private healthcare insurance for you and your family,...

  • Inpatient Access Administrator

    1 month ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients awaiting surgery, and will ensure they deliver excellent customer service and patient care at all times....

  • Assistant Patient Administrator

    4 weeks ago

    London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    **Assistant Patient Administrator - Band 2 Ward Clerk** We are recruitment for a Ward Clerks in one of our wards We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.You will be expected to...

  • Senior Patient Admin Officer Inpatients

    4 weeks ago

    London, United Kingdom HCA Healthcare UK Full time

    Senior Patient Access Officer **Location**: The Harley Street Clinic - Inpatients (on-site role) **Contract**: Full time - 37.5 hours/week on rotational shift basis (between 07:00 AM and 18:00 PM - Monday to Friday) **Salary**: Competitive **Employment Package**: We will look after you with private healthcare insurance for you and your family,...

  • Inpatient Coordinator

    2 weeks ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    The Lindo Wing is a busy and clinically diverse private patients unit, with outpatient consulting rooms, surgical and maternity wards and dedicated operating theatres. We have a well-established team who undertake the essential work to underpin all clinical inpatient activity of private patients throughout the Trust, assisted by Compucare financial...

  • Patient Access Officer Inpatients

    1 month ago

    London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: The Princess Grace Hospital **Contract**: Permanent & full time - 37.5 hours/week on rotational shift basis (between 07:00 AM and 17:30 PM - Monday to Friday) **Salary**: £25,000 per annum dependent on skills...

  • Inpatient Unit Ward Clerk

    4 weeks ago

    London, United Kingdom North London Hospice Full time

    We are looking for an experienced, organised and adaptable administrator, ideally with a background in healthcare to join our amazing Inpatient Team and to provide the day-to-day administrative support as a vital part of the clinical operation of the Inpatient Unit. Reception duties Administrative duties i Clinical governance and organisation Volunteers...

  • Project Administrator

    46 minutes ago

    London, United Kingdom Access Events Full time

    **About us** Access Events is a small business in London. We are professional, agile, innovative and our goal is to Deliver high quality event branding & unique event expereinces. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Wellness programs - Growth opportunities - Casual work attire - International...

  • Patient Access Coordinator

    1 month ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team. This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider...

  • Project Administrator

    6 days ago

    London, United Kingdom Access Events Full time

    **About us** Access Events is a small business in London that is growing rapidly. We are professional, agile, innovative and our goal is to Deliver high quality event branding & unique event experiences. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Wellness programs - Growth opportunities - Casual work...

  • Inpatient Coordinator

    1 week ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Job summary The Lindo Wing is a busy and clinically diverse private patients unit, with outpatient consulting rooms, surgical and maternity wards and dedicated operating theatres. We have a well-established team who undertake the essential work to underpin all clinical inpatient activity of private patients throughout the Trust, assisted by...

  • Patient Access Coordinator

    4 weeks ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Previous applicants need to apply. The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information. The Patient Access Co-ordinator will be the...

  • Administrator (Raar - Rapid Access to

    1 hour ago

    London, United Kingdom King's College Hospital NHS Foundation Trust Full time

    The postholder will be responsible for administration support for the RAAR - Rapid Access to Rehabilitation Team based at the Denmark Hill site. The RAAR Team is an interdisciplinary team of rehabilitation professionals including occupational therapy, physiotherapy, psychology, speech and language therapy, rehabilitation nursing and therapy support workers,...

  • London University Access Officer

    1 month ago

    London, United Kingdom The Access Project Full time

    **Description**: - **Closing Date**: Monday 19th February midday - **Salary**: £26,400 - **Working Pattern**: Full-time - **Contract**: Permanent - **Job Location**: King Solomon Academy, Westminster, London. - **Interview date**: Wednesday 28th February - **Start date**: ASAP - **Reporting to**: Programme Manager **About the organisation** We believe...

  • London University Access Officer

    6 days ago

    London, United Kingdom The Access Project Full time

    Description:  Closing Date: Monday 27th May at 5pm Salary: £26,400  Working Pattern: Full time  Contract: Permanent  Job Location: London – location to be confirmed at interview  Interview date: Tuesday 4th June/ Thursday 6th June.  Start date: Monday 19th August 2024  Reporting to: Programme Manager  New this year, we are...

  • Patient Access Coordinator

    1 month ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Do you want to make a difference to cancer patients? then this is the job for you!!! We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in both our chemotherapy unit and our oncology outpatients. This is an exciting opportunity to be part of a fast paced team. We look forward to having you on...

  • Patient Access Coordinator

    4 weeks ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...

  • Commercial Administrator

    2 days ago

    London, United Kingdom PHD Modular Access Full time

    Commercial Administrator Location: Uxbridge, UB9 4DN Salary: £28,000 + Benefits Contract: Full Time, Permanent Hours: Monday to Friday - 37 per week - 9am - 4:30pm Administrator - Benefits: • Benefits are 25 days holiday plus bank holidays • 3% employer pension contribution 5% employee • Flexible working hours About Us: ...

  • London University Access Officer

    4 days ago

    London, United Kingdom The Access Project Full time

    Description:  Closing Date: Monday 27th May at 5pm Salary: £26,400  Working Pattern: Full time  Contract: Permanent  Job Location: London  Interview date: Tuesday 4th June/ Thursday 6th June.  Start date: Monday 19th August 2024  Reporting to: Programme Manager  New this year, we are running a series of online UAO Candidate...