Cdh Porter

**At a glance**:
**Role Title**:CDH Porter (Installer)

**Position**:This position is Permanent

**Hours of Work**: Full Time (41 hours per week) on a 5 week rota (no Sunday or Bank Holiday working required).

Earliest start time 06:00, latest finish 21:30.

**Location**:Logic Park CDH (Customer Delivery Hub)

**Salary**:£12.34 hourly

**About the role**:
As our Customer Delivery installer Porter you will be the face of the John Lewis & Partners brand. You’ll maintain a safe working environment by adhering to safety regulations in our customers’ homes.

This non-driver role will be a great opportunity for Partners who are looking to develop their career in the Customer Delivery Hub. You will need to complete a 13 week Porter training programme, once completed, you will be able to successfully install product assembly, wet connections, TV and Advance Audio Installations. Please note this role involves heavy lifting.

**During the 13 week training programme you will attend different training course to learn**:
TV & Advanced Audio Installation

Product Assembly

Wet Connection Installation

At the end of the 13 weeks you will be assessed on the above elements to obtain your Installer Porter qualification.

**What you will be doing**:
Your typical day will start with safely loading your vehicle. You will then undertake your deliveries and collections for the day alongside your colleague.

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include: Installation and disconnection of white goods, assembly of flat pack, TV installations. Finally, you will offer to take away the packaging.

**Desirable skills you can bring to this role**
- Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills

**Benefits of the Partnership and the role**:

- ** ** Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part time hours).
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get a Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

**Next Steps**:
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

**For internal use only**:
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